Very disappointed. We were sold promises of multiple offers, told to decrease our price as a way to get our original asking price via multiple offers which we were hesitant to do but we did anyway, trusting them like they said. Viewings were rushed, agents arrived late. We did everything advised but they couldn't deliver despite so much of the viewing feedback being so positive about the house. We had to chase to get detailed feedback, chase to confirm viewings, communication was poor, email inboxes were always full so emails sent weren't going through. We had numerous viewings and interest in the house which is in fantastic condition but they somehow couldn't close on it. We have since gone with another agent and wouldn't recommend Tuffin and Wren. The experience was highly stressful overall.
5th Sep 2023 (25 weeks ago)
Communication is a real problem with these guys, viewings don't happen, you're not advised. Emails not replied too, changed estate agents after 17 weeks
18th Nov 2022 (1 year ago)