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Absolutely dreadful experience from start to finish. I was contacted and told that someone had tried to reach me about my enquiry a week earlier, which is quite impressive considering I had only made the enquiry three days prior.
I met Ralf, at the viewing and to be fair, he was the only positive part of the entire experience—friendly and professional.
I submitted an offer on Saturday and then heard absolutely nothing. By Tuesday, I had to chase them myself, only to be told “someone should have got back to you.” Not exactly the level of service you’d expect when making such an important decision. I was then informed that a higher offer had been made, so I increased mine accordingly… and once again, silence.
I’ve never actually been told that my offer was unsuccessful. I can only assume it wasn’t accepted because the property has now been marked as sold on Rightmove. Communication clearly isn’t a priority here.
Overall, incredibly poor service, lack of transparency, and zero follow-through. I won’t be using them again, and I certainly wouldn’t trust them to handle the sale of a property either.... Read more
8th Apr 2026 (21 days ago)