S Hewitt
1
Helen Garratt from the Grantham area is a very rude agent who takes things personally, some of her reviews confirm this. We viewed a house twice which was a very nice house in a lovely location but it did need work. The kitchen units, wardrobes were damaged, bedroom carpets soiled and worn, stairs and walls were in ill repair, a "space" above the garage needed finishing including installation of heating. We also did our research on sought after Grantham locations such as Manthorpe and Belton, a house with 4 double beds, river views, large gardens recently sold in one week for £495k. We made a similar offer, £35k below the asking price as we were thinking of the work needed. This is when we were met with Helen's rude and unprofessional manner, I have a recording of her message. Its disgusting, she lacks customer service. She was very condescending and tried to compare the house to a larger 5 bed that sold on the same road, we have very much done our homework. Not once did she indicate to make a further offer which we would have been willing to do.
We have since researched Ewemove, do not touch this Estate Agent. It is a franchise where they have "brought" a particular area with approx 20k properties within that area. They pay an amount per house they advertise so every penny counts which explains Helen ruthless manner, high property prices and a desperate attempt to get over the odds.
Stay with a high street agent, you know what you are getting there. I look forward to the short abrupt response to this, no doubt condescending too!!... Read more
25th Apr 2019 (5 years ago)