Forward a request via Rightmove.co.uk to view a property and made it clear I want to be emailed and not called. I was called by Amy, had to ask her to email me. She did do that and stated they are not able to arrange viewings via emails. I queried why, as this is not an issue for other estate agents and as a disabled person, it allows me to process information better. No further contact from her and a reply to my request to see policy around this. Tried to reach out to the office and asked for branch manager to get back to me via email. Chris rang me today. I explained again that I prefer to communicate via email. He ignored me and kept speaking without acknowledgement of my request. I had to repeat myself 3-4 times and he then said that he would email me. He hasn't. As a disabled person, their operations are discriminatory and rude. There is no need in a world where GDPR is a serious issue, for contact preferences to be ignored and dismissed.
25th Aug 2021 (8 weeks ago)