Anonymous Homeseller
Sold before it went on the market they had a buyer mined up... Read more
Seller
17th Jul 2024 (6 mo. ago)
Initially I was really happy with the service the Lettings team provided, well actually, just Tony. I negotiated a reduced price for finding tenants thou what I wasnt told at this point is this would result in a very poor after sales service. The final tenant moved in a month ago and I am still waiting for the meter readings for four apartments plus some unsigned documentation, now waiting for a copy of thier complaints procedure. My advice....AVOID if you want a complete professional service.... Read more
Landlord
30th Jun 2021 (3 years ago)
Brilliant all the way to be honest. I dealt mainly with Ryan. He communicated well, kept me informed at all the important points.
I felt like the agency was on my side to get the best price.
The advert and social media posts were spot on.
This is the first house I've sold and the service from Hills in Eccles was fantastic.... Read more
Seller
18th Apr 2021 (3 years ago)
Hills Estate agents have been really helpful from start to finish. Always friendly but professional. The agents that took the viewings were all mindful of being covid safe. Photos and video were excellent. Always kept up to date and received feedback. Had a steady stream of viewings. Really happy with the whole experience.... Read more
Seller
24th Mar 2021 (3 years ago)
Not the best experience to be honest they just didn’t seem to know what they were doing ! They have sold lots of houses in this area and I can only think they didn’t like me personally as they did nothing for us at all the viewings were supposed to be accompanied they weren’t they let people just wander through my house they could have stolen anything they were just useless I’m afraid I am sure other people will have had a good experience using them but I cannot recommend them in any way at all !!!... Read more
Seller
21st Sep 2020 (4 years ago)
The communication was excellent will only use Hills from now on.... Read more
Seller
19th Mar 2020 (4 years ago)
M Saleh
I dealt with this agency professionally in 2014 when they sold a property for me and in 2016 and yesterday when they valued properties for me and gave me options on what to do with these properties.
I found them, at all times, very courteous, professional, honest, hardworking and trustworthy. Martin is an outstanding professional, who knows his stuff and generous enough to share the knowledge he possess with buyers and sellers. I have nothing but praise for you all at H R and will continue placing my trust in you for the future.... Read more
Seller
25th Sep 2019 (5 years ago)
J Green
Hills were recommended to us through a friend, and were fantastic through every step of the process of selling our house in Salford. Great knowledge of the local area, and they communicated everything to us throughout. Thanks guys!... Read more
Seller
27th Aug 2019 (5 years ago)
S Slayen
Hollie was very helpful in finding a variety of properties all over Salford, especially as a first time buyer. Also Hills were very good at communicating between myself an the vendor. Whole process went very smoothly!... Read more
Buyer
26th Jun 2019 (5 years ago)
R Taylor
Just Bought & Sold two houses through Hills, Charlotte was the agent that helped along the way. Charlotte & Hills were constantly chasing up the others involved with the purchase & sale trying to keep the process up to speed despite the others involved being slightly awkward. Would definitely use Hills again!... Read more
Seller
26th Jun 2019 (5 years ago)
H Darrell-Berry
We recently bought a house from a vendor using Hills Residential. Leah from the Eccles branch dealt with the sale and we were happy she did. Leah's communication was great, which I think really helped keep the process moving in the right direction and at a good pace. We found Hills to be accommodating when it came to viewings and Leah in particular acted as a good 'go between' for us (as buyers) and the vendors. To top it off, we were loving the welcome pack with branded Hills merchandise that we got when we moved in, ha! That bright yellow umbrella has saved me several times this 'summer'. Our experience of buying from Hills has meant we would seriously considering using them to sell in the future.... Read more
Buyer
14th Jun 2019 (5 years ago)
K Griffin
Charlotte has been absolutely fantastic from start to finish. She went above and beyond in every aspect of my property purchase. She was always available, happy to help and keep the sale moving forward in any way she could. I couldn't be happier with Hills and her service. Thank you so much.... Read more
Buyer
5th Jun 2019 (5 years ago)
S Goodwin
Charlotte made the purchase of our property very easy. She was always available and extremely helpful. Can not recommend her enough. Excellent service. Thank you.... Read more
Buyer
1st Jun 2019 (5 years ago)
M Quiazon
Hills residential has been persistent and determined to sell our house. Charlotte who was the one dealing with the sale was very good in dealing with the particulars and sort everything out for us u TIL the sale was completed. It was a great experience overall and I wouldn’t hesitate to recommend them.... Read more
Seller
2nd Apr 2019 (5 years ago)
E Swift
I rented from the Salford lettings office and I couldn’t fault the process. The team kept me informed from day one on how my application was going, they made what could have been the most stressful house move into a smooth move. Great team!... Read more
Tenant
22nd Mar 2019 (5 years ago)
B hudson
I have let my own property and rented from this company for years, I would never use a different agent, the full lettings team are amazing from every angle, nothing is a problem and they cater to every need of landlords and tenants, I would recommended highly to anyone looking for a letting agents in Manchester they found me an amazing long term tenant.... Read more
Landlord
22nd Mar 2019 (5 years ago)
A Madalin
The company is a fraud and rip off. Took £250 saying its for taking property off market. Later they refused the application and never gave the money back. Never was told this money is for application and non refundable. I'll be taking them to court god knows how many people they have ripped off like this.
Update from today. The director Mr. Tony calls me and threatens me that if I don't remove this review he will black list me apparenlty.... Read more
Tenant
18th Mar 2019 (5 years ago)
F Mann
Very helpful and friendly staff. It was great to have a single point of contact who was dealing with the sale (Charlotte). She was very quick to chase up feedback and keep me informed of progress.... Read more
Seller
20th Jan 2019 (6 years ago)
S Kassim
I’m a first time buyer and couldn’t have picked a better estate agent to deal with. Massive thanks to the Eccles team, so so helpful and kept me in touch with all updates through the purchase process. Excellent Service and would highly recommend them. Thanks from Salah... Read more
Buyer
22nd Nov 2018 (6 years ago)
S Wright
Ever since Martin valued and measured our home to the final viewing with Charlotte on our new home and the many phone calls, Hills have done themselves proud and made the whole buying and selling process a stress free experience. Comminication between all parties has been great and theres always someone available to provide answers. I would definitely recommend Hills as everything is done for you at a very reasonable price.... Read more
Seller
19th Nov 2018 (6 years ago)
A Cliffe
All the team here have been great but a special thank you to Charlotte and Abi nothing has ever been too much trouble for them. Super knowledgeable and really friendly at all times. We've dealt with pretty much every agent in the area and most have been terrible but Hills are amazing.... Thanks so much we can't wait to get the keys to our new home!!!... Read more
Buyer
11th Nov 2018 (6 years ago)
Y Munif
We have bought 2 properties through Hills they are great! They are really quick to respond always give you a call when something is about to come on the market.
Leah is the best! :)... Read more
Buyer
8th Nov 2018 (6 years ago)
N Ali
Excellent customer service received from Hollie and the team. Kept me informed throughout the process. Would highly recommend to buyers or sellers. ????... Read more
7th Nov 2018 (6 years ago)
M Nutter
Excellent customer service! Hills quickly sold my property and have provided a personal experience in helping me find another suitable property. The whole team have been professional and attentive from the first conversation I had with them making such a stressful event quite an easy transaction. Special thanks to Hollie who has overseen the sale of my property and who had personally accompanied me in every viewing I have asked for - she’s a absolute star! Thanks to the amazing team at Hills and Hollie!... Read more
Seller
17th Jul 2018 (6 years ago)
D Taylor

We bought AND sold our house with Hills... both times they were fantastic!
Charlotte Parks is great, she handled our sale really well. We paid an upfront fee for the sale of our house, and it was worth every penny! You would expect paying up front means less motivation from the estate agent, and we needed a quick sale, so I was worried about this.
We had around 20 viewings in 2 weeks, and around 4-5 offers. Each viewer was assessed beforehand to make sure they could buy. The only negative was that we felt the 'group' viewings don't work - most offers came from individual viewings.
However, we got our asking price, and the buyers were lovely people as well. From price to completion, ourselves, the buyers and Hills worked as a team to make sure the solicitors were kept on top of. No hiccups and 11 weeks later house was completed.
We bought our house 3.5 years ago and only wanted to move because of relocating the family.
The annoying thing was that the house we bought, the estate agents were AWFUL, and the seller would have paid almost 3 times as much - Hills were worth what we paid and more and couldn't be happier, thank you guys!... Read more
Seller
17th Jul 2018 (6 years ago)
M Williamson
Great experience of buying my first house - Thanks Hollie for all your help and making it such a quick and easy buy!... Read more
Buyer
8th Jun 2018 (6 years ago)
S ali
Highly professional, personal service. Top notch customer service! Without doubt one of the best agents in Manchester. Sales Manager, Charlotte kept me appraised all during the sales process and dealt with all issues promptly and contributed greatly to a successful and smooth sale of my property in Manchester.... Read more
Seller
4th Jun 2018 (6 years ago)
L Ellis
The team at Hills helped me out in selling my home. They did this quickly, efficiently and with great customer service. I would recommend anyone selling in this area to use Hills if you want a professional service and straightforward service. A special thanks to Martin and Charlotte - couldn't have done it without you two!... Read more
Seller
13th Mar 2018 (6 years ago)
B Grubb
Friendliest and most helpful Estate Agents that I have ever used. They kept in constant communication and chased on my behalf whenever the solicitors held anything up! Would definitely recommend.... Read more
2nd Mar 2018 (6 years ago)
P Preston
An excellent and efficient purchasing experience. I would highly recommend Hills. Charlotte was a particularly helpful and knowledgeable sales agent and was of great help. Good communication lead to a straight forward purchasing experience. We look forward to doing more business in the near future.... Read more
Buyer
13th Feb 2018 (7 years ago)
C Bennnett
From the initial call I made to book a viewing, to getting my moving in date these guys have been quick, friendly and made the whole process very easy. I have used estate agents before and these guys have been the best to date. Also cheapest fee's about, you don't feel like they are trying to make money which is always a plus :) Thanks Hills Residential.... Read more
6th Feb 2018 (7 years ago)
E street
Cant thank Hills Residential enough for all their hard word and such a quick turnaround of getting me in my new property.
Rebecca, Becky and Paige were all fantastic, and everything went really smoothly. The rental properties they advertise and manage are some of the better ones on the market, and I would 100 percent recommend them for rental properties. Thank you for everything.... Read more
Tenant
6th Feb 2018 (7 years ago)
J Baker
Hills provide an excellent sales service at a competitive rate. The team are super friendly and are always available top assist with ensuring that transactions are managed efficiently and quickly.
Special thanks to Charlotte.... Read more
5th Feb 2018 (7 years ago)
M whitehead
The team at Hills Residential are extremely helpful and easy to deal with. The team here are both highly organised and wonderful communicators, they have really made the process of buying a property nice and simple.
I would especially like to thank Charlotte Park who has been a pleasure to deal with. Her willingness to help throughout all stages of the conveyancing process and find solutions to any issues is what puts her and her team ahead of any other agents i have used.
If you are looking for a hassle free purchase or sale, you have found the right agents for the job.... Read more
Buyer
3rd Feb 2018 (7 years ago)
A Mehta
I have just purchased a house via Hills Residential. From the offset, back when we arranged our initial viewing right down to completion of the property last week, Charlotte and Abigail couldn't have been more helpful! During the confusing and daunting time that house buying is to first time buyers, both of them were so accommodating and always there to answer any questions we had. Very much would recommend both these ladies and Hills as a company if you are considering buying/selling/letting a property!... Read more
Buyer
23rd Jan 2018 (7 years ago)
A Smout
Leah is thee most professional, Knowledgeable, helpful & Kind Person we have come across, she has gone above & over what was asked and is so friendly and polite. Nothing is too much trouble, wish more people were like her. Phone answered asap, phones back when you ask, messgaes get to her, the team are just great.. Great experience.... Read more
1st Dec 2017 (7 years ago)
J Jones
Unfortunately couldn't recommend, no evening viewings, I was told the office closes at 5.30pm and people could have time off work if they wish to view a house. Weekend viewing is booked up 2 weeks in advance. I wouldn't have thought this was useful to vendors or prospective buyers. In a competitive market I would expect better customer service. If I was a manager with this company I would be making changes... Read more
20th Sep 2017 (7 years ago)
F Allison
Leah has been great to deal with and, having interacted with other members of staff from time to time, everybody at the Eccles office has been brilliant. Really quick response times, always a friendly manner and fab at letting me know about new properties when I was looking. I'm just about to complete on my first home and Hills have been great at guiding me through the process and the diplomatic middle men! Would happily work with them again in future and highly recommend them to anyone buying or selling.... Read more
Buyer
18th Sep 2017 (7 years ago)
T Welch
Very helpful and courteous service.
Genuinely concerned to get things right for all parties.
Excellent communication throughout the transaction.
Many thanks to the whole team ????????... Read more
18th Sep 2017 (7 years ago)
P Waters
Excellent throughout. As a first time seller, I feel I had great support throughout the whole process, from valuation to exchange. Abigail has been especially brilliant at keeping me up to date and informed. Really personable but professional at all times. Would highly recommend Abigail, Charlotte and the rest of Martin's team.... Read more
Seller
12th Sep 2017 (7 years ago)
F Share
Find them very inefficient and ignorant. At the very first time they were helpful when wanted to view a property. Then newsletters were coming along with all sort of shabby, horrible looking photos, so I asked to be removed from the mailing list. I was however still heavily searched for properties, but every time I called in for arranging a viewing, they kept coming up with all sort of excuses and told me lies - claiming that they "did not know this or that"... On the last occasion I wanted to make an offer on a property, but needed viewing first, however they have not been bothered to sort this out with the owner, so the property was "sold" to someone else, however it is still listed on two major websites... Very unprofessional, nasty company!... Read more
Buyer
8th Aug 2017 (7 years ago)
Hills kept me informed every step of the way and were extremely helpful whenever I asked a question ... Read more
Seller
21st Nov 2016 (8 years ago)
A Chester
Just recently used Hills in Swinton to complete on the Sale of my property, the house sold within a week of it being on the market ... Excellent service from Chris and Catalina, very friendly and efficient, no pressure technics used like some other Estate Agents when choosing, just clear & concise information on what they can do... would have no qualms in recommending Hills in the future... Read more
Seller
30th Oct 2016 (8 years ago)
T Hall
Hills Residential are probably one of the best companies I have ever dealt with! I expect a good level of service but they went above and beyond this. I had a particularly difficult sale and this is when you find out whether you have chosen a decent estate agent. Any agent can market a property and get a couple of offers in the current climate but it's when things start to go wrong or time drags on that you want a company that will go that extra mile! Jack in the Eccles office was outstanding, his patience with me and the situation was that of a Saint some days. I'm not one for leaving reviews but my experience has been that good I really wanted to say thank you and let other people know.... Read more
Seller
30th Oct 2016 (8 years ago)
S Sh
I was fortunate enough to be buying a house through Hills Residential. My contact was Abi and I couldn't have asked for a more helpful approachable member of staff who went above and beyond to ensure everything went smoothly in the transaction of my property. I would highly recommend Hills Residential and would look to deal with them again in the near future.... Read more
Buyer
19th Oct 2016 (8 years ago)
L A

Having contacted Hills on numerous occasions, I can state - with indubitable certainly - the team are an absolute pleasure to deal with.
From the minute of registering at the company you are valued as a customer, and given that personal touch which is without question lacking with other local agents.
Jack Murray was my point of contact throughout, and I was certainly glad of that. He made sure viewings were arranged at a time convenient for myself, called back when he stated he would, and responded quickly to any other queries or needs I had. Not only did Jack keep to his word (which is a rarity with most Agents, I have had so many bad experiences with others locally) he was always prepared to go that extra mile to help out; conducting late viewings, offered a thorough, detailed explanation of the sale procedure, guiding me through the process, in going above and over with his time, effort, and experience, to name a few examples.
As a buyer, if the team are prepared to put in as much effort, care, and attention into ensuring good buyers are regularly kept up to date with new properties, and advancements, I would suggest potential sellers out there give Hills a call. Jack (and the other team members I spoke to) showed a refreshing approach that I can only be grateful for, and praise. With every other Agent it is difficult to see how you aren't just a number; whereas at Hills you're given a personable and premium service throughout.
Overall, I would recommend Hills with no hesitation. The professionalism, attention to detail, and care they display to their customers is unprecedented. Hills definitely go a huge way to restoring people's faith in Estate Agents, and aligning the common misconception.
Other Agents take note... Keep up the good work!... Read more
15th Jun 2016 (8 years ago)
K Ma
Fantastic service and very professional. I was kept well informed all through the process of selling my house. All the team were great especially Jack. The staff were friendly, knowledgeable, and answered all my queries. The great thing with Hills Residential is their opening hours made them so easy to get in touch with outside my working hours and even at weekends! I highly recommend this estate agent! Kevin... Read more
Seller
13th May 2016 (8 years ago)
S Moulton
I would not hesitate to recomend Hills !!! Got full asking price offer in 1 day and they were always willing to chase up the buyer nothing was to big or a problem. By far the best agent i have ever dealt with... Read more
Seller
18th Mar 2016 (8 years ago)
C Pritchard
Hills have been very professional throughout our selling process. It has been a long and challenging sale but the team at Hills have been great at keeping us informed, chasing dreadful solicitors and keeping things moving when there have been problems.
I have no hesitation in recommending them to sell your home and although I never want to move again after all this, I would definitely use them again if I had to! ... Read more
Seller
9th Mar 2016 (8 years ago)
T Made
Unless you want to be lied to, deceived and ripped off then I would completely avoid this company. They never answer their calls and when they eventually do get back to you they lie about offers that they have had on a property to deceive you into buying a property at a higher price. This was proved when my partner put in an offer for a house to which the estate agent told him there had already been 3 other offers at higher prices, my mother then contacted them the next day and asked about the house and they stated that they had only had one offer on the house (my partner's!!) thus proving them liars! there's absolutely no customer care here it is literally all about them getting as much money out of you as they can! I'd go with Bridgefords if I were you, at least they answer the phone. ... Read more
Buyer
6th Feb 2016 (9 years ago)
M Hayes
We registered with Hills as we were looking to purchase a property. Charlotte and the team at Hills kept us well informed of suitable properties as they came onto the market, arranging viewings at suitable times to suit all concerned. They handled the purchase in a professional and no nonsense manner, keeping us updated regularly. We were really pleased with the service received and would definitely recommend them.... Read more
L Murphy
Charlotte, Jack and the team at Hills handled the sale of my property brilliantly. I felt like they gave me honest, professional advice and supported me as a seller throughout the process. I was super impressed how quickly they found me a buyer and how they always knew exactly where my sale was up to. If you visit Salford you'll see their yellow signs everywhere which is testament to their great reputation. Thanks again guys, I'd recommend you to anyone!... Read more