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Following today's experience regarding the viewing of Acacia Mews, I wish to cancel tomorrow's rearranged viewing and request that no further correspondence be made to me regarding this property or any future properties through your agency.<br><br>My husband and I took time out of our day to attend a viewing that had been confirmed. We arrived on time, waited patiently despite the agent arriving late, and then waited further while issues with the burglar alarm were resolved. After all of this, we were informed that the owner was unwilling to allow the viewing to proceed because she claimed she had not been informed, despite the property already being open and the alarm having been switched off.<br><br>What was most disappointing was not simply that the viewing did not take place, but the complete lack of professionalism in how the situation was handled. At no point did we receive a sincere apology for the inconvenience or the considerable amount of our time that had been wasted. Instead, we were simply asked for our next availability, as though the experience had been acceptable.<br><br>Having travelled to the property, rearranged our day, and waited patiently throughout, I found the entire experience extremely disappointing and disrespectful. It has unfortunately left me with little confidence in your agency's level of organisation and customer service.<br><br>I appreciate that unforeseen issues can occur. However, the way they are managed is what reflects the professionalism of an agency, and regrettably, this experience fell far below the standard I would expect.<br><br>*Please remove my details from your mailing list, and do not contact me regarding this or any other properties in the future*<br>Kind regards... Read more
6th Aug 2026 (6 weeks ago)