Serena
1

I had a disappointing and unprofessional experience with Jackson Property Leominster.
I had arranged a viewing for a converted barn with a garden in Ullingswick, a property I was genuinely excited about and had the means to rent immediately. The viewing was nearly two hours' drive (I am relocating for work), and I attended under the assumption the property was available as advertised. I initially found Keira Griffiths, the lettings assistant, to be well-presented and pleasant enough even if she did start the viewing twenty minutes late, leaving me waiting with my tots in bad weather. I loved the place immediately and was optimistic about moving forward with all the usual checks and processes. Then it went downhill.
I explained my situation and personal investment clearly to Keira at the viewing and expressed strong interest. Despite this, she repeatedly responded with "if you're interested, email..."—a confusing and dismissive response considering I had already made my interest clear.
The following day, I followed up and was told the landlady had concerns about children living near a pond behind the property's gated private garden. This was surprising because, during the viewing, Keira showed us the garden without mentioning the pond or expressing any concerns about its safety. She simply directed us to walk outside, demonstrating no apparent worry about the terrain, nor mentioning any potential worry the landlady might have about children. Nor were we worried: we ALWAYS stay close to our children outdoors, even in a small garden. If the landlady had serious reservations about tenants with children, this should have been made clear from the start, saving everyone time and petrol and effort.
If the landlady really was as concerned as purported, Keira's presentation of the place was careless and complacent .
Keira assured me she would speak to the landlady again, implying the property might still be open to us. But the reality was clear: the landlady wasn’t interested, and Keira must have known this. Offering false hope rather than giving a straightforward refusal was unnecessary and unprofessional.
Despite my follow-up, there has been no further response—not even a courtesy update. We were just left hanging, with no clear resolution or offer to keep us informed of future suitable properties. This lack of transparency and basic professionalism left us feeling dismissed and judged.
I've never heard anything like it. "You can't rent here because of a pond."
Unfortunately, I can’t recommend Jackson Property based on this experience. Clear communication, respectful treatment, and transparency should be the minimum standard when dealing with prospective tenants.... Read more
12th Feb 2025 (6 weeks ago)