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- Mountgrange Heritage
Mountgrange Heritage Estate Agents
4.8
257 reviews
- Branches 3
- Properties for sale 59
- Average time to sale 18 weeks
About Mountgrange Heritage
Mountgrange Heritage have 3 branches and they mainly list properties in W8, W11 and W10. Over the last six months, they've listed 59 properties, with an average time to sale of 18 weeks.
Mountgrange Heritage fees
Estate Agent fees vary depending on the area and the level of service offered. In the areas Mountgrange Heritage operate, the average fee (charged by all agents) is 2.05%.
Get a quote for selling your property.Top performing Mountgrange Heritage branches
Latest reviews for Mountgrange Heritage
R Wong
1
I thought through this very carefully before making this post, as I don't tend to provide an extreme negative comment without a good, justifiable reason. However, I felt that I can no longer bite my tongue, and I have to express how bad this estate agent is.<br><br>It is important that I pinpoint the specific service they provide. For the letting and sales teams, I do think they are professional. They have been proactive in engaging with me and offered a professional service. However, when it comes to property management, I could not advise enough to NOT EVER use this agency. The property management team is one of the worst I've experienced as a landlord for many years. The team is extremely unprofessional and unresponsive, providing empty promises after empty promises. They have poorly managed my property and the tenant. The property manager assigned to me was unethical. The whole team does not protect the landlord's interests or act in the best interests of the landlord. They can't even provide basic communication when necessary. They recognised the tenant may not be the best choice of tenant. However, the property manager covered the damages the tenant had inflicted on the property. He/She was dishonest, unprofessional, and uncommunicative, and provided one of the worst customer experiences I have come across.<br><br>I have escalated to the head of the department, but nothing has been done to improve the service. The toxicity comes from the top down and filters across the team. When another property manager was subsequently assigned, the lack of communication continued. There was a complete lack of accountability from the top down, and it's simply extremely disappointing.<br><br>For any landlord in the neighbourhood, I can only sincerely advise you to stay away from this agency for their property management service.<br><br>LATEST UPDATE: When they saw my review, one the staff reached out to me in a threathening tone requesting to remove this review and suggesed that I should pass the work to another agency when they were the one ultimately responsible for.
30th Oct 2026 (3 days ago)
J Leathem
5
Consistently professional but friendly service as Management Agents for our flat. Veronica was always accessible and responsive to our needs. Recommended .
27th Oct 2026 (6 days ago)
S Mortimer
5
Can thoroughly recommend. We have used them for many years managing a property for us, always very helpful and on the case regarding any problems that may arise.
20th Oct 2026 (13 days ago)
M L
5
We went to a few viewings with Honor, and she was lovely! She’s genuinely honest and friendly. You don’t come across many estate agents like her these days! High recommended.
14th Oct 2026 (19 days ago)
S Jackson
5
We are so pleased we chose Mountgrange Heritage to sell our flat. Despite a challenging market the team remained positive and proactive. Gillian, our negotiator, was excellent. Determined to achieve a sale on our behalf, she always kept us informed and worked tirelessly to maintain the vital momentum needed to get the sale over the line.<br>Over the years we have also used MGH as letting agents and found them excellent to deal with in this regard too.
28th Sep 2026 (5 weeks ago)
C Beaufils
5
Tim and Alexandre were amazing across the process. They had great insight on the market and great advice to get us our new home. Thank you.
15th Sep 2026 (7 weeks ago)
All 3 Mountgrange Heritage branches
R Wong
1
I thought through this very carefully before making this post, as I don't tend to provide an extreme negative comment without a good, justifiable reason. However, I felt that I can no longer bite my tongue, and I have to express how bad this estate agent is.<br><br>It is important that I pinpoint the specific service they provide. For the letting and sales teams, I do think they are professional. They have been proactive in engaging with me and offered a professional service. However, when it comes to property management, I could not advise enough to NOT EVER use this agency. The property management team is one of the worst I've experienced as a landlord for many years. The team is extremely unprofessional and unresponsive, providing empty promises after empty promises. They have poorly managed my property and the tenant. The property manager assigned to me was unethical. The whole team does not protect the landlord's interests or act in the best interests of the landlord. They can't even provide basic communication when necessary. They recognised the tenant may not be the best choice of tenant. However, the property manager covered the damages the tenant had inflicted on the property. He/She was dishonest, unprofessional, and uncommunicative, and provided one of the worst customer experiences I have come across.<br><br>I have escalated to the head of the department, but nothing has been done to improve the service. The toxicity comes from the top down and filters across the team. When another property manager was subsequently assigned, the lack of communication continued. There was a complete lack of accountability from the top down, and it's simply extremely disappointing.<br><br>For any landlord in the neighbourhood, I can only sincerely advise you to stay away from this agency for their property management service.<br><br>LATEST UPDATE: When they saw my review, one the staff reached out to me in a threathening tone requesting to remove this review and suggesed that I should pass the work to another agency when they were the one ultimately responsible for.
30th Oct 2026 (3 days ago)
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Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
Mountgrange Heritage - Notting Hill
27 Kensington Park Road, London, W11 2EU
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
C Beaufils
5
Tim and Alexandre were amazing across the process. They had great insight on the market and great advice to get us our new home. Thank you.
15th Sep 2026 (7 weeks ago)
See all reviews
Access detailed insights of how this agent performs
- Average asking price achieved
- Average sale time
- Properties sold
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