M Cann
If you're thinking of renting a flat that is not a purpose built dwelling, I strongly recommend you read your tenancy agreement. This particular agent made no attempt to enlighten my partner. She is now stuck in the most horrendous property with the loudest neighbours, and nothing can help her. Beware! You have been warned ??... Read more
Tenant
7th Oct 2024 (18 weeks ago)
Mountgrage Heritage have been and continue to be a very effective managing agent. Tom French has brought a great level of responsiveness and effective communication and would highly recommend.... Read more
Landlord
13th Aug 2024 (5 mo. ago)
C Lewis
I have had a business relationship with Mountgrange Heritage for many years and i find them to be very professional and knowledgeable. I deal quite a bit with Veronica in property management and the above comments certainly apply to her
Chris Lewis... Read more
T Guo
I am writing to express my sincere appreciation for the outstanding service provided by Veronica Wells, an exceptional estate agent I have had the pleasure of working with at the Mountgrange Heritage - Kensington office. From the very beginning, Veronica has demonstrated a high level of professionalism, responsiveness, and dedication. Thank you, Veronica, for your hard work and dedication. It has been a pleasure working with you.... Read more
S Sinclair
I have been working with Mountgrange Heritage for a while now and more recently my point of contact has been Tom French. He cares about the properties he manages and you really feel that it is being well looked after. I would not hesitate to recommend him and the team.... Read more
E Stroud
Excellent estate agency / property mgmt service. I have rented with Mountgrange Heritage for the past three years and have never had one issue as a tenant. The team is always very helpful, professional, and respsonsive. Tom French in particular has been very helpful whenever maintenace or issues arise.... Read more
Tenant
31st Jul 2024 (6 mo. ago)
A Ramli
I have been renting from them for the past 2 years and I have noticed that they have made more recently changes to improve my experience as a tenant. Previously, I have had a lot of my complaints were not addressed but after Tom joined the team, the issues from previous property managers are being addressed quickly. I am also happy with the speed of communication now with constant updates and things are just sorted much faster.... Read more
Tenant
29th Jul 2024 (6 mo. ago)
A Mackenzie
Very helpful and constantly on hand for any queries or issues that occurred. Tom French is particular is quick to respond and resourceful.... Read more
15th Jul 2024 (6 mo. ago)
F Silva
Veronica does a great job, always available and extremely diligent on sorting out any issues you may have. Amazing service!... Read more
12th Jul 2024 (6 mo. ago)
A Kobrossi
We had a fantastic experience renting with Mountgrange Heritage! Tom French, the property manager, is incredibly professional, responsive, and always happy to help. He made our move to London seamless and stress-free. Highly recommend!... Read more
Tenant
11th Jul 2024 (6 mo. ago)
N Ong
I can thoroughly recommend Mountgrange as a management agency. Having been a tenant for almost 8 years, they have been nothing but responsive and helpful. All of the staff I have dealt with have been friendly and accomodating... Read more
Tenant
11th Jul 2024 (6 mo. ago)
C Strachan
Had a fantastic experience working with Madison. Always highly professional and knowledgeable. I would definitely recommend her to anyone looking to buy or sell in the area!... Read more
Seller
10th Jul 2024 (6 mo. ago)
A Vega
Many thanks to Tom French for his ongoing support with our day to day queries. Your professionalism and responsiveness are much appreciated.
Alicia... Read more
10th Jul 2024 (6 mo. ago)
T Ringland
Madison is always lovely to work with. She is extremely professional and has a great knowledge of property. Highly recommend!... Read more
F Alexander
Veronica is extremely nice to deal with and very good in a crisis! She was over immediately with help when we had water pouring through the ceiling.... Read more
Tenant
9th Jul 2024 (7 mo. ago)
W Harrison
We work with many agents in London and I can honestly say that Tom is one of the best. His communication, efficiency and the care he gives to his customers is of the highest calibre. Every tenant I speak to has only great things to say.... Read more
Landlord
3rd Jul 2024 (7 mo. ago)
S C
I recently had the opportunity to work with Madison as my estate agent, and the experience was exceptional. Madison exemplifies professionalism and expertise in the property market. From our initial consultation to the final completion, she provided invaluable insights and guided me through each step with clarity and confidence. Her dedication to client satisfaction is evident through her prompt communication, meticulous attention to detail, and personalized approach. I highly recommend Madison for anyone seeking a dedicated and knowledgeable estate agent. Her commitment to excellence made the entire process seamless and stress-free. Thank you, Madison, for your outstanding service.... Read more
A F
Madison was great to work with and helped me navigate the property market in the early days of my flat search. Her knowledge and support made the process smooth and stress-free. She had good advice and always had my best interests at heart. Highly recommended!... Read more
A Harris
Ive worked with Madison for a number of years and would have no hesitation in recommending her, or the team at Mountgrange Heritage. A top service all round, coupled with a ton of experience and a can do attitude... Read more
G Hornung
Really helpful... Read more
J Bunce
Madison Lane at Mountgrange Heritage has been with me on my journey to find a new home. She had gone above and beyond to put suitable properties in front of me and completely comprehends my demanding requirements. Her warm, sunny and enthusiastic personality makes her a joy to deal with.... Read more
O Blakelock
Having worked with with Madison on a recent sale, I can testify to her professionalism, hunger, endless enthusiasm and dedication to her craft. Mountgrange Heritage are lucky to have her.... Read more
Seller
2nd Jul 2024 (7 mo. ago)
S Birch
Madison is that rare combination in agents of friendly, honest, approachable yet very knowledgable, diligent and hardworking …. I deal with literally hundreds of agents week in and week out as a Buying Agent and can absolutely confirm this to be the case. If only Madison was the template at ‘selling agent school’!... Read more
Buyer
2nd Jul 2024 (7 mo. ago)
J Gardiner
Madison (and Gillian) has been tenacious in pursuing potential clients during a difficult period for flat sales in the area, and most diligent in following up with sitting tenants, solicitors and buyer during a prolonged completion perod to ensure all went smoothly.... Read more
Seller
2nd Jul 2024 (7 mo. ago)
A Milne
Madison was brilliant, professional and super efficient, would definitely contact her and the branch in the future... Read more
J Hardy
Mountgrange Heritage Kensington provided us an excellent service ! We were planning to buy a flat. They understood our brief at once, and proposed the adequate product within a day. They have an interesting range of products and opportunities. All along the process until the end, they were very professional in all circumstances, a good team always available.... Read more
Buyer
2nd Jul 2024 (7 mo. ago)
T mo
The entire rentals department are first class and have excelled for many years since the days of Thalia Bryan. In particular, Veronica is considerate, caring, and efficient. Expat landlords thousands of miles away can rest easier knowing she is looking after their interests so capably.... Read more
Landlord
2nd Jul 2024 (7 mo. ago)
A Goodwin
We had a great experience working with Madison when buying our flat - she set up a group where we could ask and answer questions and kept us fully informed throughout. The process was very smooth and we're delighted with the outcome! Would definitely recommend... Read more
Buyer
1st Jul 2024 (7 mo. ago)
L MR
Excellent Property Management Service. Tom French has been very helpful throughout the months I have been renting. He is very professional, dedicated and approachable. One aspect that truly stands out is his responsiveness. Any queries or issues I have had were addressed promptly and effectively. I highly recommend him to any landlord or tenant seeking a hassle-free and positive rental experience.... Read more
Tenant
28th Jun 2024 (7 mo. ago)
J dP
Veronica Wells, excellent job always available and ready to help.... Read more
27th Jun 2024 (7 mo. ago)
M Martin-Achard
Amazing experience renting through Mountgrange Heritage and working with Tom, our property manager. The entire team has been so responsive and helpful!... Read more
Tenant
26th Jun 2024 (7 mo. ago)
J Zhang
Tom French gave me a lot of help during the half month I stayed there, including the replacement of lamps and lanterns, broadband processing, and he replied to every email very quickly and efficiently. He is a trustworthy person. I hope to work well with him in the days to come as well.... Read more
Tenant
25th Jun 2024 (7 mo. ago)
W Coleridge
Veronica is brilliant and handles all the practical matters here wonderfully. Would recommend.... Read more
24th Jun 2024 (7 mo. ago)
A Ozerchuk
Literally the best experience ever with this professionals, especially when it's your first experience in the UK. Highly recommend ????... Read more
21st Jun 2024 (7 mo. ago)
M B

Be careful of using this firm when a tenant! They held my security deposit for over 2 months, and I needed to follow up with them numerous times (over 5) to get PART of it back. The other piece is under review with TDS after having lived in a flat for 1 yr and doing no damage. Also, I used their recommended cleaners at a significant premium to the market (over £700 for a 2 bedroom) under the assumption it would mean no issues with cleaning, but I was unfortunately wrong and should have used a much cheaper cleaner.
They also managed the property for the landlord and were not at all helpful throughout my time there. They were slow to respond, and didn’t fix any of the issues unless requested by the landlord to do so. We had paint chipping off walls, mold in bathrooms and numerous other issue that weren’t taken care of, and at the end of the tenancy I had to remind them of damage that was there (and missed from inventory until I told them) when I moved in as they tried to charge me for it.
Beware of this firm and use a major institution instead. It feels like they’re just trying to win landlords business at the cost of the tenant.... Read more
Tenant
19th Jun 2024 (7 mo. ago)
M payne
Veronica is always friendly helpful and constructive and efficient... Read more
M Willis
I have nothing but good things to say about Mountgrange Heritage Kensington. Veronica in particular, who manages the property I rent, has been consistently responsive and effective at sorting minor issues. Tenancy has been a breeze so far.... Read more
Tenant
26th Apr 2024 (9 mo. ago)
S Fowler
Overall we had a very positive experience with Mountgrange Heritage. Veronica made sure that any problems we faced were dealt with quickly and efficiently, and helped us move in and out seamlessly. :)... Read more
Tenant
26th Apr 2024 (9 mo. ago)
F Shepherd
The team at Mountgrange Heritage have delivered an outstanding service, from the moment that Emma Clowes first visited the flat until the eventual sale. Emma did exactly what she said she would do - together with Gillian and Madison - keeping us informed of viewings and progress. When a prospective purchase fell through they arranged further viewings that quickly produced another offer. They did not lose their enthusiasm for the sales process from beginning to end. Gillian was effective at contacting all the parties involved from solicitors to managing agents to chivvy progress along, in a polite yet direct manner. We felt that we were safe in the hands of knowledgeable and experienced professionals.... Read more
Seller
17th Apr 2024 (9 mo. ago)
A Hauser
Tom French is highly responsive , professional, and goes above and beyond. We’re very well taken care of, great property manager.... Read more
12th Apr 2024 (9 mo. ago)
S G
We have had an excellent experience renting through Mountgrange Heritage. Tom F, our property manager, is always very responsive and helpful. Any minor issues in the flat have been resolved very quickly. The entire team at Mountgrange has been incredibly professional and accommodating, making us feel completely at ease renting through them.... Read more
Tenant
11th Apr 2024 (9 mo. ago)
M Resurreccion
Want to commend Tom French at Mountgrange Heritage for his efforts in making us truly comfortable and happy tenants. He has been very professional and responsive in handling our maintenance issues. We are thankful to have such an amazing property manager and a great team of people to support him.... Read more
Tenant
29th Feb 2024 (11 mo. ago)
A Krueger
Tom French is excellent and helped me find the perfect apartment.... Read more
28th Feb 2024 (11 mo. ago)
A binger
On meeting Madison we found her to be professional, informed, efficient, hard working and always available to talk to when we needed answers and help with our flat purchase. We would definitely use her services in the future and would highly recommend her. She’s a lovely!... Read more
Buyer
12th Feb 2024 (11 mo. ago)
M Macfadyen
I was fortunate enough to have Maddison helping me with my property search, she was absolutely fantastic and helpful in guiding me to buying my frist flat in London. Thank you Maddison!... Read more
Buyer
9th Feb 2024 (1 year ago)
B Blissett
From the first viewing to getting my purchase over the line, Madison was super helpful in helping to make the process as swift and as smooth as possible!... Read more
Buyer
23rd Jan 2024 (1 year ago)
E Davies
Tom and his team have been so great to work with. They take care of everything, with great communication, and awesome service. I'd highly recommend them to anyone needing property management services.... Read more
15th Jan 2024 (1 year ago)
M Edwards
I was a tenant of a flat that was being sold. Gillian was great at communicating and worked with my schedule.... Read more
Tenant
30th Nov 2023 (1 year ago)
C Byström
Gillian was always professional in her conduct and helped both parties to come to an agreement. As a buyer I was happily surprised to see her take the extra step to not only mediate the negotiations but she also continued to offer her help after the deal was done. She was honest and answered questioned truthfully and what she didn’t know, she found out. I highly recommend Gillian for any future sales or purchases!... Read more
Buyer
30th Nov 2023 (1 year ago)
S forouzesh
Hands down the best experience dealing with a real estate agency. Highly recommend working with Gillian and her colleagues!... Read more
23rd Nov 2023 (1 year ago)
F Karimova
My husband and I worked with Mountgrange Heritage on and off over a couple of years searching for a suitable central London apartment. They worked hard and were able to meet our requirements and showed understanding and initiative which helped us find a place we are very happy with as our new London home. Our particular thanks go to Gillian Pushkarna.... Read more
Buyer
22nd Nov 2023 (1 year ago)
C Gueko
Veronica Wells has been a pleasure to deal with as property manager for a flat where I have been tenant for the past six months.... Read more
Tenant
14th Nov 2023 (1 year ago)
H Butler
Gillian and Emma served as some of the best agents I have dealt with over the past few years. Their experience, maturity and understanding were second to none and I would recommend to utilise the duo when it comes to selling your property. As soon as I gave pictures of my property to Gillian, they had tailored buyers into the apartment the next day and an offer on the table by end of the week. At first, you would think this could have been a fortunate circumstance with the current macro environment, but having been on the other side of things when Gillian is showing you a property, you see how effective she is at making people see how this could be their home and giving you the time to understand if it is for you or not. Sometimes her advise is honest and tough but it is always in the benefit of her vendors and buyers and not to just make a sale! I look forward to working with you on my next project :D... Read more
Seller
14th Nov 2023 (1 year ago)
W Hawkings
Excellent team and wonderful experience with Mountgrange selling our family home of 15 years. Recommend them highly.... Read more
Seller
2nd Nov 2023 (1 year ago)
C Cochrane
Great team to liaise with. Their fast and polite communication means that Mountgrange is a company who we have done business with for a while and hope to continue to do so in the future.
- Popup 4G... Read more
19th Oct 2023 (1 year ago)
S Brundage
Sophie Voisey has been great. In all of our interactions she responds quickly and is always very helpful. When there is a problem at our flat I feel confident that I have Sophie to help fix the situation as I know she will immediately start working to remedy the situation.... Read more
Tenant
12th Oct 2023 (1 year ago)
L Drozd
Stay away, these people have no decency. They just want to take your money.... Read more
10th Oct 2023 (1 year ago)
K Grubb
5 stars for Tom French who helped me navigate a difficult landlord... Read more
Tenant
4th Oct 2023 (1 year ago)
A Hyde
Very good to have Tom French as on-site trouble shooter .... the fact that he is himself a Landlord means that he totally gets it. And for me it gives me that sense of security that stuff won't be left hanging and I can get on with my life without fretting ... well, without fretting too much ! That is a huge freedom for me - and not available from all Letting Agents - just saying ! Keep it up Mountgrange and all your team.... Read more
Landlord
30th Sep 2023 (1 year ago)
D Radojicic
I am very satisfied with property management service. Very good and prompt. Veronica Wells has always provided excellent advice followed by perfect execution.... Read more
Landlord
28th Sep 2023 (1 year ago)
I IV
Sophie at Mountgrange Heritage has been absolutely lovely and helpful to deal with at every step. Would warmly recommend.... Read more
28th Aug 2023 (1 year ago)
N Ioannou
Very happy with the agency, especially our agent Tom. Very attentive, prompt and keen. Thank you for always being most helpful!... Read more
10th Aug 2023 (1 year ago)
M Stevens
We have been working with Tom French for nearly a year and have had a great experience! Tom is professional, kind, responsive, and thoughtful. We are very thankful for his support and look forward to continuing to work with him!... Read more
28th Jul 2023 (1 year ago)
D Lloyd
Veronica Wells has been managing my small flat for a number of years and yes even on small flats problems crop up. All sorted out without much fuss for me. Very helpful when you live miles away.
Thank you so much.... Read more
Landlord
22nd Jul 2023 (1 year ago)
P Alvarez
I have had the pleasure of working with Tom French from the Mountgrange group who has been very attentive, responsive, and extremely professional. I had a slight issue at my property and he quickly responded, escalated it, and managed to push to get it fixed within hours! Highly recommend!... Read more
13th Jul 2023 (1 year ago)
E Cazeau
Tom from the property management team has been wonderful to work with. Very proactive and always happy to help! Strongly recommended... Read more
27th Jun 2023 (1 year ago)
A Kursun
Excellent agency which provides top quality service. Would definitely recommend to anyone who is looking to rent/buy in the Kensington/Chelsea/Notting Hill area.... Read more
27th Jun 2023 (1 year ago)
M Bergeres
Great service, attentive and caring staff. I would recommend!... Read more
12th Jun 2023 (1 year ago)
G Leon-Flores
The agency's service during the lease is super good, Tom (the property manager) is always up to date and super efficient with tenant requests that can sometimes be very specific.
Thank you... Read more
Tenant
7th Jun 2023 (1 year ago)
M Meinertz
Henry has been excellent - with the required patience of getting the job done and very competent and committed at all time. Proper expert for short let West London. Thank you... Read more
Landlord
25th May 2023 (1 year ago)
E Byrne
I recently had the pleasure of meeting Chanel from Mount Grange Heritage estate agency, and I have to say, she was excellent! Chanel was super organised and took the time to show us around several properties, including organising six property visits in one morning. She was extremely knowledgeable about the area and the properties we visited, answering all of our questions and providing valuable insights along the way.
Chanel's professionalism and dedication to her work were evident from the start, and she went above and beyond to ensure that we had a great experience. Her attention to detail and customer service skills were exceptional, and she made the entire process of finding a new home seamless and stress-free.
I would highly recommend Chanel and Mount Grange Heritage estate agency to anyone looking for a reliable and efficient estate agent. Thank you, Chanel, for your outstanding service!... Read more
18th Apr 2023 (1 year ago)
C Millstone
Emma and her colleagues are professional, committed, responsive and deeply knowledgeable. Highly recommended!... Read more
24th Mar 2023 (1 year ago)
S Shirley
Excellent Estate Agent, great staff.... Read more
8th Nov 2022 (2 years ago)
A Bettaglio
Very professional. I did receive a great tailor made service in renting my flat.... Read more
Landlord
11th Sep 2022 (2 years ago)
U V
There was a problem but they have now resolved the issue... Read more
1st Sep 2022 (2 years ago)
V BB
Razieh is a pleasure to search properties with, full of good advice and tactfulness. She understands well what we need and wish. We always look forward to what she will show us next. Thank you Razieh!... Read more
31st Aug 2022 (2 years ago)
F Nocera
Emma and team were fantastic in helping with the sale of my flat. It had previously been listed with a different non-local agent who had the property for a number of months without success. We were keen to sell quickly and Emma was able to help us find a buyer (obtaining multiple offers and moving to a best and final) at a good price and above asking within two weeks of listing with Mountgrange. Overall the experience was super professional, everything went smoothly and the whole team really went a love and beyond. Special thanks to Razi who was also a fantastic help in the process. I would definitely recommend using Mountgrange.... Read more
Seller
18th Aug 2022 (2 years ago)
S Foakes
Great service from MH, they handled a recent property sale very well. Communication was great and the process very transparent.... Read more
Seller
4th Aug 2022 (2 years ago)
G Newman
Razieh is an absolute pleasure to work with. Very professional, attentive and thorough. I highly recommend her.... Read more
1st Aug 2022 (2 years ago)
M clavel
Just exchange on a flat which was marketed by Mountgrange’s branch in Kensington. Super professional and Razieh was extremely responsive and helpful... Read more
Buyer
29th Jul 2022 (2 years ago)
B Rainford-West
Charlotte is clear on communication, friendly and approachable. I always enjoy speaking with her. She is a great asset to Mountgrange Heritage.... Read more
20th Jul 2022 (2 years ago)
G Mitchell
Charlotte Heaton has been a superstar making the whole rental run smoothly, any issue was dealt with efficiently and promptly. The whole experience overall with Mountgrange has been very professional and pleasant... Read more
13th Jul 2022 (2 years ago)
B Seckovic
Professionally-run estate agency, highly recommend! Charlotte Heaton in particular is extremely helpful and a pleasure to deal with!... Read more
12th Jul 2022 (2 years ago)
A Palmer
Charlotte has been amazingly helpful and has gone above and beyond in helping to refurbish the flat and get it into great working order for letting. I highly recommend her and the staff at Mountgrange Heritage.... Read more
7th Jul 2022 (2 years ago)
Z Ceric
Mountgrange is a super professional organisation. Our experience with Charlotte in particular is of someone who goes above and beyond to help solve any maintenance issues quickly and effectively, is always polite and always charming and friendly. She is also very knowledgeable with all the contacts and she sends handymen that are always super efficient and professional. Couldn't recommend her more.... Read more
6th Jul 2022 (2 years ago)
M Kasimati
Excellent service! Really suggest it. Make sure you ask for Veronica, she is an amazing property manager and I have worked with her so well in the past 4 years! Thank you for all your help Veronica!... Read more
30th Jun 2022 (2 years ago)
A Pemberton
Extremely disappointed in Mountgrange. We gave a local agent a chance at selling our property but that trust was misguided. We always felt the agent was working for sale at any cost instead of what was in our best interests as the client. I would strongly advise against instructing mountgrange to sell your property.... Read more
24th Jun 2022 (2 years ago)
T Mustard
Mountgrange were very helpful finding and helping me settle into my new home—and Charlotte H. has been very professional, responsive and proactive throughout.... Read more
8th Jun 2022 (2 years ago)
P aughterson
Emma and her team were incredibly professional and supportive throughout the entire buying process. From a vendor's perspective, they know the local market inside out , so are really well placed to get best value. And from a purchaser's point of view, their straightforward approach and integrity means that everyone feels confident about moving towards exchange. Well done Emma, great job all round :)... Read more
Seller
29th Apr 2022 (2 years ago)
F F-M
Emma and Sam (Stafford Terrace branch) were always charming when giving frequent feedback after viewings as well as guiding through from offer to completion of the successful sale of the property. I have no hesitation in recommending Mountgrange Heritage.... Read more
Seller
8th Apr 2022 (2 years ago)
I devin
We came across MR in the process of our relocation to London from abroad. We were initially impressed by the quality of their listings. They further stood out for their responsiveness, care and diligence in supporting us identifying the right home for our family. All the more appreciated as we were pursuing this search from abroad/virtually. We couldn’t be happier with the outcome. Now as tenant, we continue to be impressed with the quality of service. Special thanks to Charlotte, she is incredibly responsive and always there to solve whatever issue crops up.... Read more
Tenant
7th Apr 2022 (2 years ago)
D Fontanel
Charlotte is incredibly helpful, kind, polite and extremely professional. She helped me throughout my entire journey, promptly solving any maintenance issue I found in the apartment as well as any other possible problem I had. She is extremely honest and knowledgeable in her work. Special thanks also to Bethany, who helped me during the initial phase of my staying, being very kind and empathetic. Extremely positive experience.... Read more
Tenant
6th Apr 2022 (2 years ago)
M FromRAK
A huge thank you to Charlotte Heaton. Once again she has acted promptly, professionally and cheerfully, saving my bacon, my sanity and my wallet. Highly recommend! This is the best property management service I have ever used.... Read more
6th Apr 2022 (2 years ago)
J Hailes
Mountgrange were excellent in selling my flat. It had been on the market for some time with three people falling through at the last minute. When I moved to Mountgrange, I felt they were very professional in their approach. Most importantly, they really got to know the potential purchaser and gauge that they were serious and had the money in place. I trusted their advice and it paid off. Particular thanks to Tim and Michael.... Read more
Seller
4th Feb 2022 (3 years ago)
T Gaul
Great service and lovely people to deal with, would recommend!... Read more
1st Feb 2022 (3 years ago)
J Livesey
Emma was a superstar. Could not have been more helpful, informative and proactive. Also a delight to interact with - has integrity and honesty. Thank you to all the team too for your work.... Read more
30th Jan 2022 (3 years ago)
M Gardet
Mountgrange Heritage have been a lovely team to work with. They have supported me through the whole process and been very accommodating. Emma, in particular, is an excellent person to work with, highly recommend these guys!... Read more
28th Jan 2022 (3 years ago)
M Deslandes
Charlotte Heaton has always been very helpful and fast in finding solutions.... Read more
23rd Dec 2021 (3 years ago)
J Doloughty
Charlotte has been an absolute pleasure to work with over the past year. Our flat has has a number of maintenance issues and she was always extremely quick to get it sorted. Charlotte even helped us during an emergency plumbing issue over a weekend while she was out of town at a family event. We are very grateful to have had Charlotte manage our property over the past year. She is lovely to correspond with and extremely fast to help find solutions. Thank you, Charlotte! Your service was top notch.... Read more
Tenant
12th Dec 2021 (3 years ago)
P Smith
The team are very experienced and hands-on. They really care and provide a very personal service. I'd recommend them to any landlord who wants the hassle of managing a property portfolio taken care of.... Read more
Landlord
7th Dec 2021 (3 years ago)
M Woda
We’ve been working closely with Mountgrange Heritage and the wider team for multiple years. I’ve always enjoyed recruiting into their teams as they’re a fantastic business with a brilliant reputation within a wide spread of postcodes. Since the turn of the year and Ian’s appointment into the business the relationship between GKR London and Mountgrange Heritage has only gone from strength to strength. Information and communications is always vital in securing talent and being able to ask Ian a question about a specific role, department, or team has been invaluable and this is now allowing GKR London to hopefully attract the very best candidates in our market place. There are a lot of great plans in place and we look forward to continue being your trusted recruitment partner.... Read more
20th Sep 2021 (3 years ago)
E D
Sam and the team were very helpful, knowledgeable and great at coordinating all the logistics. Thank you!... Read more
19th Sep 2021 (3 years ago)
C Llewellyn
Mountgrange manage my flat in Lexham Gardens, W8, and Rachel Hayman has been exceptionally reactive in dealing with all the little (and some bigger) problems which tend to arise all the time. I cannot imagine how I could have dealt with it all without her care and attention during the lockdowns etc, as I live in Belgium.
The letting team were also very pro-active and very good counsel when the property became vacant.
Finally, and last but not least, the sale was handled with enormous effort and professionalism by Sam Allport, who had to suffer two successive withdrawals by prospective purchasers when contracts were about to be exchanged. The third time was lucky however, and with the help of the solicitor he recommended to the purchaser, the sale was completed in record time.
All in all a very good experience with this full service agency.... Read more
Seller
10th Sep 2021 (3 years ago)
B Toocaram
I can highly recommend this estate agency, having dealt with them recently. They are professional, knowledgeable and have a can-do attitude; it is clear that they want to get the job done, but refreshingly, they conduct themselves in a non-pushy consultative way.... Read more
8th Sep 2021 (3 years ago)
C B
We rented an apartment through Mountgrange, and everything went very smoothly. Diana and Alexandra were extremely helpful and got everything sorted out quickly !... Read more
Tenant
22nd Aug 2021 (3 years ago)
Y carr
We have rented with Mountrange for the past 6 months and have been overly impressed with the service from start to finish. Our property manager Charlotte has taken care of us throughout. There are very few agents in London who would provide the service we have experienced. Kim... Read more
Tenant
17th Jul 2021 (3 years ago)
E Bartholomew
Great service from a friendly, helpful and reliable team. I've been so impressed by the refreshingly good service from an agency that actually cares. Keep up the good work, Mountgrange Heritage!... Read more
6th Jul 2021 (3 years ago)
A C
I rented through Mountgrange for 18 months and have recently vacated my apartment. I must say Mountgrange are by far the best agent in London. Even with a few issues within the apartment they were sorted out swiftly and smoothly. My property manager Charlotte was always helpful and really did go beyond. I've rented in London for years and have to say the care from Mountgrange and Charlotte was the best!... Read more
Tenant
30th Jun 2021 (3 years ago)
S Connell
Recently closed on our dream home. We had been through numerous agents over the last couple of years and never really found one that suited our needs. We had been outbidded consistently and even had to deal with phantom offers. This is where Matt really came into his own. He really understood our needs and we closed in a matter of weeks after initial consultation. You won't find a better agent in London... Read more
Buyer
24th Jun 2021 (3 years ago)
J Webb
From initial engagement to the final sale of our property, the service was impeccable. Our onward purchase was a little tricky putting pressure on the chain below, but thankfully our sales negotiator Matt kept confidence in the sale to our buyers. You cant miss Matt by the way... he has an incredible moustache :)... Read more
Seller
24th Jun 2021 (3 years ago)
P Slinn
From start to finish we had a gold star service as Mountgrange out performed the other agents and secured a smooth sale.... Read more
Seller
24th Jun 2021 (3 years ago)
P McKay
We were really happy about the experience with Mountgrange Heritage. Camilla Wright was professional and knowledgeable throughout the process and we are very grateful to here for making our move so seemless!!... Read more
12th Jun 2021 (3 years ago)
C Birch
I have worked with Charlotte at previous companies and i hope to work with her again very soon. She is a very professional and hard working young lady. No task is too strenuous and she handles it with ease and a calmness. The best property manager in London.... Read more
11th Jun 2021 (3 years ago)
P E
I have rented a property last year that Charlotte Heaton manages on behalf of the owner. We have had a few issues with the property but Charlotte is always quick to help resolve them and is a great calming and friendly person to deal with. We have had a few bad experiences renting in the past so its very refreshing to come across someone so professional.... Read more
Tenant
8th Jun 2021 (3 years ago)
L Church
Charlotte is always friendly, calming and super professional. A grade A property manager! Would highly recommend.... Read more
8th Jun 2021 (3 years ago)
I Edwards
We work alongside Charlotte Heaton in Mountgrange in property management.
Whenever there is an issue with an appliance she ensures that any of our or the tenants queries / questions are dealt with very quickly and efficiently .
Charlotte is very easy to work with and we get any appliance issues sorted very quickly for both tenants and landlords as a result of this!
I hope we continue to work alongside Charlotte for a very long time yet! I think we make a great team!
Katrina & Ian @ Andrews Appliances Ltd... Read more
8th Jun 2021 (3 years ago)
K Castaneda
I have dealt with Charlotte Heaton through various companies as a property manager. Charlotte is very efficient , warm and professional. Mountgrange go above and beyond to offer their clients the best service possible and have been one of the most efficient professional property management company's we have ever dealt with.... Read more
8th Jun 2021 (3 years ago)
S Thaddeus
I am an absentee owner who totally relies on Mountgrange Heritage for property management. Thanks to the excellent interaction with especially Charlotte Heaton of Kensington office, I am kept fully informed of all aspects related to my flat's letting, repairs, etc. I am entirely satisfied with the quality, professionalism, and responsiveness of the Mountgrange team. Thanks much for the peace of mind!... Read more
Landlord
29th May 2021 (3 years ago)
S Roma
I've dealt with Charlotte Heaton at Mount Grange the best experience Ive had in 20 years in London. Highly recommend.... Read more
26th May 2021 (3 years ago)
F Marchetti
I recently rented an apartment in Holland Park through Mountgrange Heritage. Diana Kubicki was very friendly and professional throughout the whole process. I had a few unpleasant experiences with letting agents in the past, but I'm glad to say that dealing with Diana has been a pleasure: the negotiation has been clear and straightforward and the interests of both sides taken into consideration. I cannot but recommend contacting them if you are looking for a property in this area.... Read more
Tenant
11th May 2021 (3 years ago)
Yasmina
Mountgrange Heritage is a great agency. We moved into our flat last year in April at the beginning of the pandemic and they were very supportive and made the move smooth. Diana Kubicki was super friendly and helpful and assisted with all the questions/requests we had. I would definitely recommend using them for finding a flat! Also, they have a pet friendly section on their website which helped me find the perfect flat to rent given I have a cat.... Read more
Tenant
30th Mar 2021 (3 years ago)
D Lellis
Top notch kensington estate agents
Excellent local market knowledge and you feel treated as if the best tailor in town was cutting a superb custom made suit
More than dealing with estate agents, it seems like working with friends who want the best for you
A truly amazing agency, an experience which - despite the extremely difficult market conditions following Brexit - has always made me feel optimistic about the perspectives to sell my property at the right and satisfactory price, in the current market
If anyone is looking for a truly tailor made solution for their property (as opposed to the “assembly line” approach proposed bu most of the well known names in the market) MH is the right place to go... Read more
Seller
3rd Dec 2019 (5 years ago)
O Goulden
Great experience with the sales team here! If you can, ask for Gabby - she was particularly helpful.... Read more
28th Jun 2017 (7 years ago)
L Greenwell
Top notch service and advice!... Read more
26th Jun 2017 (7 years ago)
L Potter
Absolute pleasure to deal with. So refreshing to actually find a decent, helpful sales agent who knows what they’re talking about!... Read more
16th Jun 2017 (7 years ago)
E Edington
Recently used them for my property search and found the team polite, professional and hard working at all times. Highly recommend.... Read more
17th May 2017 (7 years ago)
C Bailey
I found Mount Grange Heritage to be very professional with a fantastic knowledge of the market and genuinely helpful.... Read more
17th May 2017 (7 years ago)
C Hernandez
Excellent personalised service. The team was really helpful and professional. I definitely recommend Mountgrange Heritage.... Read more
16th Jun 2016 (8 years ago)
T Perrin
Hannah Beck was amazing! Quick, understanding and flexible. I would definitely use Mountgrange Heritage again and would recommend anyone else to too.... Read more
8th Jun 2016 (8 years ago)
J Dawe
Great team, clear communication and a pleasure to deal with.... Read more
11th May 2016 (8 years ago)
B Sowerby
Really helpful team. Quickly arranged my valuation, and actually stayed in contact throughout the process!... Read more
Seller
11th May 2016 (8 years ago)