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![1/5 Stars](/images/stars/one-star-rating.svg)
I recently had an appalling experience with an estate agent named Samuel, that was not only deeply unprofessional but also distressingly intrusive. The agent in question displayed shockingly rude behaviour and complete disregard for basic courtesy and professionalism.
From the outset, Samuel arranged viewings without any confirmation or consideration for my wife`s or myself availability. Worse still, he repeatedly harassed her over the phone, applying undue pressure that was both unwelcome and stressful. His actions during viewings were equally unsettling: he allowed potential buyers to open our personal cupboards and wardrobes without asking for permission, crossing a clear boundary of privacy.
The most egregious act occurred when he stood on our bed, with shoes on, to access the loft above—again, without any prior consent. This level of disrespect left us feeling violated and frustrated. It was not just his behaviour but the lack of any effective communication that compounded the issue. The entire ordeal left us with a strong sense of mistrust, leading to our decision not only to abandon searches to rent through this agency but also to avoid purchasing from them in the future.
This agent’s behaviour reflects poorly on the company as a whole, and I have shared my story with other reputable estate agents in London who unanimously agreed that the practices at this agency fall well below acceptable industry standards. For context, we are a professional couple with a household income over £105k, so losing us as clients is no small matter. We will make sure to advise friends, family, and colleagues to steer clear of this company and especially this individual.
The only positive encounter was with an agent named Harry, who appeared professional and reasonable. However, as he is new, only time will tell if he can maintain his standards or will be influenced by the practices of his colleagues.
In summary, our experience with Samuel was unacceptable and unforgettable, but for all the wrong reasons. The company is fortunate that the flat in question was sold by a family member, as I would have made viewings far more difficult otherwise. I believe we were as cooperative as anyone could be under the circumstances, yet the treatment I received was appalling.... Read more
12th Nov 2024 (9 weeks ago)