Pocock &amp; Shaw Estate Agents

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Pocock & Shaw - Newmarket

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Latest reviews for Pocock & Shaw

Newmarket

Alessandro Conte

I moved into my current flat about 2 weeks ago. With my big surprise there was not hot water... At the current state I still have to wash myself with cold water despite the many 'the plumber will sort this out shortly'. Totally unacceptable service, I cannot believe none checked the state of the boiler/hot water when they did the checkout for the previous tenant.... Read more

6 weeks ago

Ely

Martin Ambrose

Had a very good experience with the Ely Pocock & Shaw team. In these challenging times they could not have been more helpful. Magnus in particular deserves a mention in despatches as he went above and beyond the call of duty right through the process. Thanks guys!... Read more

14 weeks ago

Ely

Ron Greydanus

Good estate agent. Freindly efficient service.... Read more

19 weeks ago

Newmarket

Lance McNaught

After an initial enquiry, no one got back to me so I had to chase it up with them and managed to book a viewing. Their man Piers was late and didn't bother to call us or even text.. I had to phone the office to find out what was happening. Piers was ‘running late’ after being caught at another viewing. Then they called back to say he was actually stuck on a phone call in the office. Either way, not a good start. Eventually Piers turned up 20 minutes late with no apology and an apathetic attitude. Opened the door to the property where a soaking wet duvet welcomed us on entering. Considering the state of the house (no carpets, wet floor, skirting boards hanging off etc) there was no real attempt to sell the property.. minimal explanation for the state. Zero effort to get us excited or interested in renting with them.. customer service skills completely lacking. Piers didn’t show us around just stood there in the middle of the dining room awkwardly not saying much. ‘A true industry expert’ bringing that ‘professionalism in everything he does’ - not on this day. Maybe he doesn’t have time/motivation to deal with rentals? - so perhaps send someone who actually cares and wants to help renters make a decision. With a little bit of enthusiasm and customer care we could have easily seen potential in the property. Overall, terrible experience with pocock and shaw. Hope it improves should I choose to use their services again in future.... Read more

23 weeks ago

Ely

Stuart Alderton

Really impressed with the service from Pocock & Shaw on our sale and purchase - Magnus went the extra mile to ease the process along. Moving house during a pandemic was never going to be easy, but we feel like Pocock’s did everything possible to reduce the stress and see it through to a happy conclusion.... Read more

23 weeks ago