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Estate Agents in Newmarket
Pocock & Shaw - Newmarket

Pocock & Shaw - Newmarket

2.3

9 reviews

Opens tomorrow at 9:00am

2 Wellington Street,Newmarket, CB8 0HT

Pocock & Shaw Newmarket are an estate agent in Newmarket. They mainly list properties in CB8, CB25 and CB5. Over the last 6 months, they've listed 62 properties, with 54 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.

Opening hours

Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 4:00pm
Sunday Closed

View all details

Pocock & Shaw - Newmarket Reviews (9)

Have you used this agent?

Anonymous Homeseller

I met with 3 estate agents and all were professional and offered a similar valuation. What made Pocock and Shaw different was Piers local knowledge and that they offered a 2 week withdrawal from using them. We did not need this as we had an offer within 2 working days of the listing!... Read more

15th Dec 2023 (19 weeks ago)

Anonymous Tenant

Where do I start? Moved into a rented property that was 'professionally cleaned'. Well it wasn't. After 2days in the property my dog had fleas and you could physically see them I the carpet along with black dog hair (my dog is white). Photos sent to to Pocock and received hostility. 2x windows leak water when raining, still not fixed. Bath leaks into kitchen below, still not fixed. No signal from TV aerial, get told its my responsibility to fix. No stable heating or hot water source from November until May (kept tripping off sometimes even after a few seconds). They decided to send an engineer with a key while no one was at home on 3 occasions. I had to point out this was illegal without content. They informed me they could as it was an emergency. I reminded them that I complained about the issue several months ago. Why was it not an emergency then? An engineer explained that the water tank in loft area is overflowing and reported this to Pocock. No response. This has lead to increased water bill and now a leak into the master bedroom from the loft. The roof looks like it's about to fall in. All in all, I understand that it is a collaboration from Pocock to the landlord. But all Pocock offer is hesitation, bad attitude and no urgency. They will only arrange something when it suits them. Shocking company and even worse staff members.... Read more

19th Sep 2021 (2 years ago)

A Conte

I moved into my current flat about 2 weeks ago. With my big surprise there was not hot water... At the current state I still have to wash myself with cold water despite the many 'the plumber will sort this out shortly'. Totally unacceptable service, I cannot believe none checked the state of the boiler/hot water when they did the checkout for the previous tenant.... Read more

23rd Jun 2021 (2 years ago)

L McNaught

After an initial enquiry, no one got back to me so I had to chase it up with them and managed to book a viewing. Their man Piers was late and didn't bother to call us or even text.. I had to phone the office to find out what was happening. Piers was ‘running late’ after being caught at another viewing. Then they called back to say he was actually stuck on a phone call in the office. Either way, not a good start. Eventually Piers turned up 20 minutes late with no apology and an apathetic attitude. Opened the door to the property where a soaking wet duvet welcomed us on entering. Considering the state of the house (no carpets, wet floor, skirting boards hanging off etc) there was no real attempt to sell the property.. minimal explanation for the state. Zero effort to get us excited or interested in renting with them.. customer service skills completely lacking. Piers didn’t show us around just stood there in the middle of the dining room awkwardly not saying much. ‘A true industry expert’ bringing that ‘professionalism in everything he does’ - not on this day. Maybe he doesn’t have time/motivation to deal with rentals? - so perhaps send someone who actually cares and wants to help renters make a decision. With a little bit of enthusiasm and customer care we could have easily seen potential in the property. Overall, terrible experience with pocock and shaw. Hope it improves should I choose to use their services again in future.... Read more

23rd Feb 2021 (3 years ago)

B Gill

I have used Pocock and Shaw for 20 years and have found them to offer fair and stable management for my rental properties.... Read more

1st Feb 2021 (3 years ago)

A Rippingale

Awful communication, felt like we were doing their work ourselves. We move into our property in 5 days and they are still advertising it?!... Read more

3rd Jan 2021 (3 years ago)

T Shanks

Too expensive. Shame they don't look after the everyday person when it comes to renting or a good customer... Read more

31st Dec 2019 (4 years ago)

P kitchen

Not a fan, poor communication... Read more

10th Dec 2019 (4 years ago)

B Gaunt

We recently sold through Pocock and Shaw’s Burwell/Newmarket office and the whole team were amazing. We were in a long chain and they went above and beyond to get all parts of the chain moving. An incredible and hardworking team, I cannot recommend them enough. They were compassionate and helpful in a difficult market and kept me updated every step of the way. If you want clear communication, with staff who go out of their way to make your move happen then Pocock and Shaw are the agents for you! A formidable team to have in your corner!... Read more

3rd Dec 2019 (4 years ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.