Having heard about the unfavourable reputation that the estate agents in general had among the public, we were quite apprehensive and even considered managing our first ever property sale ourselves, which would have been a huge mistake. We have talked to quite a few agents, including an online agent, who was very late to our first meeting and who lived many miles away. He asked for the fees to be paid upfront and overvalued the property due to a lack of local knowledge (or perhaps to lure us into a contract). It just was not for us. We also spoke to agents with shops closest to the property and they were too busy letting the students’ properties and could not be bothered to view our property and provided unrealistic online valuations only. That is when we decided to try a bit further afield. We had almost signed the contract with a very good agent from Harborne, when the following day we met James Llewelyn from Rice Chamberlains, who won us over with his professionalism, knowledge and experience straightaway. James is well spoken, and his selling approach was not pushy, but trustworthy. He prepared well and gave us advice about the property’s presentation. We also liked the fact that the contract with them did not have any unfavourable paragraphs, it was a genuine no sale no fee contract, which put us at ease indeed. We trusted James’ valuation and the opinion how to advertise the property to get a realistic price, as it was quite a unique property. We also liked that he did not push to use their affiliated solicitors, although we did use their recommended solicitors in the end – David Bunn from Kings Heath, simply because they were local, communicated very well and were competitively priced (we had previously used the cheaper online solicitors and regretted it). James took the photos and created the virtual tour for online viewing. It was raining on the day of the picture taking, however James made best efforts to take and select the best photos. The virtual tour was very impressive, it was not one of those YouTube videos that makes you seasick. The tour was produced by a professional software, it was a 360 degrees type tour where you view the rooms in the order you like. Karen from the office produced a very good internet brochure and soon after the James’ visit, the property was advertised on all major property websites. The property was described fairly and realistically, and we were very proud to share the link to the advert with friends and family. Literally the next day prospective buyers started booking the viewings through Karen and Matt and the offers kept coming straight after. We accepted an offer in just one week, which was very impressive indeed. Special thanks go to Barry, who we did not meet in person, but did talk to him on the phone a lot. He understood our requirements and helped us choose the best buyers among many offers we received, most of which were above the asking price. We really appreciated that Barry offered his advice and opinion unreservedly, which resulted in us accepting the offer from the most serious and genuine buyers who did complete the sale as expected. James and his team were always available during the selling process to answer all our queries and they also helped a lot to complete the sale in less than three months by talking to the buyers and chasing their solicitors, who did cause some delays and stress with the payment on completion (which again reinforces the importance of choosing good local solicitors known to an estate agent and not the cheapest online ones). We were also impressed that the James’ agency treated the buyers with the utmost respect, and although it was us who paid their fees, there has never been any mis-selling and dishonesty involved towards the buyers. For this reason, we would t use this estate agency both as buyers and sellers in the future. Thank you very much James, Barry, Matt and Karen for such a great service! You are your profession’s greatest assets!
10 weeks ago