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My recent experience with Richard Saunders Estate Agents in Kingswood was extremely disappointing. Their website claims that “your move will be handled by a team of experienced and professional staff”, but my dealings with both Edward Saunders and Richard Saunders showed nothing of the sort.
Initially, I found Edward Saunders polite and seemingly capable when we first discussed a potential sale. However, once I needed to follow up, communication completely broke down. I left three separate voicemails over a period of time — none were returned. I also sent several emails that went entirely unanswered. This lack of basic communication is not only unprofessional but frankly rude.
Hoping for some accountability, I copied in Richard Saunders, the business owner, thinking he would ensure a response or at least acknowledge my messages. Disappointingly, there was still no reply whatsoever. For a family-run firm that promotes its “personal service,” the silence from both father and son was astounding.
This experience suggests a wider cultural issue within the business — one of complacency and disregard for clients. A simple phone call or acknowledgement would have demonstrated basic respect and professionalism, yet neither was offered.
It’s unfortunate, as I had expected a far higher standard from a long-established Kingswood agency. Instead, I encountered indifference, poor communication, and what appears to be an inflated sense of self-importance.
In my opinion, Richard Saunders Estate Agents fall far short of their own claims. If you value communication, courtesy, and professionalism, I would strongly suggest looking elsewhere.... Read more
28th Oct 2025 (6 mo. ago)