U P
Hats off to Dan, we had arranged a viewing through Saunders, didn't love the property but Dan listened to our needs and showed us a property that we fell in love with straight away (we made an offer that was accepted within an hour of seeing it). Saunders understand their market and are lovely to deal with as a buyer.... Read more
Buyer
16th Aug 2024 (5 mo. ago)
D Eagles
Saunders Estate Agents were always very professional and helpful in managing the sale of the flat we move into in Banstead. Both Clinton and Dan made themselves available for additional vists that we requested.
Many Thanks
Derek & Myra... Read more
Buyer
20th Apr 2024 (9 mo. ago)
Shova
The team at Richard Saunders are superb and I would highly recommend them. In particular Dan has been so nice & helpful and supportive through the process and ensured things completed when they should. Clinton and the wider team were also very professional. Thank you for helping us find our dream home!... Read more
Buyer
2nd Mar 2023 (1 year ago)
E statham
Very professional, friendly and efficient.... Read more
9th Sep 2022 (2 years ago)
M Prangnell
Friendly and professional service. Will be using in the future and highly recommend.... Read more
27th Jul 2022 (2 years ago)
S Smyth
Too many SSTCs on the site- of no interest when looking For Sale... Read more
19th Feb 2022 (2 years ago)
T Carmen
A good business with very pleasant staff no complaints????... Read more
20th Oct 2021 (3 years ago)

Overall this was the hardest sale we ever experienced and despite RS claiming to have passion for what they do on their website, through our dealings with them, we can confirm this is far from reality. We experienced poor, slow, and disengaged communication, and we felt as if we were a burden everytime we emailed/called for more information. Property was over 1m and you would think they would show some interest but on the completion day we had to drive to their office to pick up the key when in the past we have always had Estate Agents meet and greet with Congratulations at the property purchased. No attention to detail and nothing in the way of customer service with a smile.
Crucially, we discovered they were in possession of pertainent information with regards the status of a shared driveway, and they purposelfully witheld this information we believe to push the sale through, so that we didn't discover the historical issues with respects to the road, nor the extra costs that we now face as new owners with regards maintanence in excess of 10K the second we moved in. We asked repeatedly about the status of the road in the first viewings and despite having emails from the vendor/neighbor involved they chose to skirt the questions and plead no knowledge of the driveway status and historical issues between the neighbors. We found this all out through prying in the 11th hour by our solicitor and by that time we had no recourse but to agree to sale as we were in temporary lodging and had little choice as the stamp duty holiday end date was looming.
We therefore would advise any interested home owners to steer well clear of this Estate Agency and we will advise anyone who asks in the future of our very unfortunate experience in dealing with them, in what should have been an easy transaction.... Read more
Buyer
26th May 2021 (3 years ago)
A Bennett
Our move was anything but straightforward plus we had the added complications of Covid19. However, the team at Richard Saunders really demonstrated the value of a good estate agent with great friendly communication and a really positive attitude. Matt, Clinton were excellent and when furloughing struck in stepped Michelle who was amazing in pushing the move over the line. Whilst always doing the very best for us, she may as well been our buyers agent (although she wasn’t officially) and at the same time she liaised with and pushed the appropriate solicitors with prefect judgment. I would thoroughly recommend the Saunders team to anyone.... Read more
Seller
1st Jun 2020 (4 years ago)
C Priestley
Matt was instrumental in helping me finding my perfect home. The difference which sets Matt and the team at Saunders apart is they are very consultative, honest and generally lovely people to deal with. It’s much more than just the sale ! We are incredibly happy at our new home and without the team at Saunders it would have never happened . Thank you !!!... Read more
Buyer
7th Mar 2020 (4 years ago)
B Harvey
Needed a valuation for my mums house and Clinton was really helpful. He knew so much about the area and backed up his advice with details of others he had sold. Will definitely recommend!... Read more
Seller
3rd Jun 2019 (5 years ago)
E Jefferies
We decided to use Saunders because they were the most professional and came highly recommended. We are so glad we did. The whole process was smooth and nothing was too much trouble. I wouldn’t hesitate to recommend them or use them again in the future.... Read more
6th Feb 2019 (6 years ago)