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I had an extremely disappointing experience with this letting agency.
I booked a property viewing through them and took a day off work specifically for it. The appointment was confirmed, and everything was set — or so I thought. Only on the morning of the scheduled viewing did they inform me that someone had submitted an offer the day before and that they had decided to proceed with that applicant. No prior notice. No courtesy update. Just a last-minute cancellation, completely wasting my time and ruining a day I had taken off for this sole purpose.
What’s worse, they refused to allow the viewing to go ahead even as a backup in case the current applicant’s referencing falls through — which, as anyone renting in the UK knows, is not uncommon.
This is incredibly unprofessional and shows a total disregard for people’s time and effort. A simple notification yesterday would have avoided this, but instead, they left it until the very last moment to communicate, with zero accountability.
Letting agents like this make an already difficult housing market even more frustrating. I would not recommend them to anyone looking for a respectful or reliable service.... Read more
17th Jun 2025 (23 days ago)