C Harrison
We had arranged to rent a property through them following a video viewing due to where we were at the time and having been assured it had a secure garden for our dog and that it had outside storage as no garage at the property.. both were essential. We paid a substantial holding deposit that has never been refunded even though following a niggling gut instinct that saw us driving 4 hrs to check the property before moving in date saw us discover that in fact the garden was open between the property and the next door property allowing our dog to get through into a public lane that led to a main road or a huge public recreation area, there was no external storage at all, the property had not been decorated in years and windowsills actually had huge chunks of paint missing, the back door had a huge hole in it and the kitchen units were in a dire state.... the current tenants also advised us that the carpets were going as were theirs....
The video never showed us any of this....
It's been a valuable lesson learned..... Read more
Tenant
12th Jul 2023 (1 year ago)
S Jim
Having phoned 3 times requesting a viewing of a Highworth rental property, I rang again today, agent apologised as yesterday was a busy day. Asking when I’d like to view, baring in mind others are viewing tomorrow, I explained that I was off work yesterday and today, which had been discussed last Friday was also ignored. Blasé response.... Read more
Tenant
24th May 2022 (2 years ago)
J Smith
The only positive I could bring out of my dealings here was the ability to warn other people away. Please don’t put yourself through it.... Read more
24th Jun 2021 (3 years ago)
A Earnshaw
Stay away from this company if you're renting! We moved out of a property and they accused us of leaving the property untidy (when we spent hours cleaning it) and wanted to charge us almost half of our deposit just to fix general wear and tear. I've been told that they did it to every tenant that had lived there!... Read more
Tenant
12th Oct 2020 (4 years ago)
C Singer
Excellent service from Ian and Ollie - thank you.
I would highly recommend them.... Read more
16th Jun 2020 (4 years ago)
P Whittle
Superb job selling my house! Ian and the team offer a personal, efficient service, highly recommended - they know their market well.... Read more
Seller
28th Mar 2020 (4 years ago)
C Dash
Everyone at Samuel Miles, both in the Sales and Lettings team are efficent and helpful. As well as having helped me purchase a property in the past, they also manage 2 buy to let properties for me.
They are very personalble, and will always return your call.
The Samuel Miles team are professional, they have a great reach, and get the job done.... Read more
Landlord
7th Mar 2020 (4 years ago)
P email
Hilary at the Highworth office /branch, was very rude and difficult to deal with. Unfair tenant charges and deductions. Poor customer service towards good tenants.Will not be reccomending.... Read more
Tenant
8th Mar 2018 (6 years ago)
M Cannar
Very friendly.... Read more
26th Oct 2017 (7 years ago)