This is our first property purchase with Sanderson Young. Unbelievably our story begins all the way back in early August 2020 with the completion taking place in June 2021. Seriously!! Mind, this wasn't the fault of anyone whatsoever, simply a few different circumstances, such as the property wasn't registered at Land Registry and also very sadly the vendor passing away and the estate going through probate.
However, going back to August 2020, the property was advertised online and this was extremely well done by Sanderson Young in what is a lovely expensive looking brochure. There was huge interest in the property, in fact we believe they had 49 viewings in total! As a result of the interest the property went to a sealed bids auction which was all managed in-house by the Sanderson Young team. Thankfully we won. What we did see throughout this entire experience was openness and transparency.
So, from the start with the quality and detailed literature and extensive online advertisement to dealing with a deluge of queries and assisting everyone with a viewing to a very transparent in-house auction process (at no extra cost to a potential buyer) to then MANY MONTHS of constant dialogue between the various parties this absolutely wonderful estate agent can be confirmed as honest, extremely professional, a delight to contact, very friendly and if the person you want to chat with isn't in then another member of the lovely team can answer your question.
The Housing market has gone through a crazy 12 months or so. Demand is exceptional. Many many companies have struggled to provide an acceptable standard of customer service through this period including some huge household names where the norm is to be kept waiting for circa 45 mins before you get to speak with anyone. NOT with Sanderson Young! Each and every single call is answered almost instantly (not minutes but within seconds!) and they have always been supremely calm, friendly and attentive.
Whatever fee Sanderson Young may charge a seller they are worth every single penny. For a fixed fee and for something that can go on and on like our purchase, then you can see just how very good this team are and what exceptional value for money they offer.
THANK YOU to Julie and her wonderful team and particularly to Simra, Jeanette and Bill and Geoff.
Would we use Sanderson Young again? You bet we would!!!
7 weeks ago