Possibly the most appalling service from any estate agents ever encountered and would most certainly not recommend.We chose Signature because they appeared highly professional and polished. This was certainly the case when they sent their show pony to value our property and do their sales spiel. However, upon signing with them relations went downhill rapidly due to various factors which I will highlight below.Despite being only a 20 minute drive from their nearest office, Signature failed to attend any viewings advising that they didn\'t have sufficient notice to conduct them. We were therefore left to conduct all viewings ourselves whilst both working full time. They later advised that accompanied viewings were complimentary.Their communication was poor with prospective buyers and when we tried to get through we were passed around different people. We never saw or heard from the initial person who came out ever again.When it came to negotiations, Signature disclosed sensitive financial information to prospective buyers which was ultimately detrimental to our sale and lost us money. To them it didn\'t matter but to us it impacted heavily and was a huge breach of trust. Despite formal complaints being made not a single apology or acknowledgment of this followed.When we agreed a sale (with no part played by Signature at all) we heard nothing from them throughout the entire sale process. I subsequently requested that our Solicitor send their fee directly to us to facilitate direct payment. Lo and behold, the company who had ignored contact the previous 3 months were quick off the mark to threaten legal action within 3 hours of completion if their fee remained unpaid.So, in summary, no I would not recommend. For the same service, you could save yourself thousands and simply print off a poster and sellotape it to the nearest bin.
18th Jan 2024 (6 weeks ago)