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First off, when viewing the property, we were told that we would have parking spaces on the drive, which was very important to us. After moving in, a neighbour informed us that the spaces did not actually belong to the property. The landlord later confirmed that due to planning permission, the spaces belonged to the neighbours and the agents should never have advertised them as ours.
When moving out, we even returned the keys early. After the checkout, we found ourselves constantly chasing the estate agents regarding our deposit. We were told to contact the landlord directly, despite renting through the agents, not him.
After 4 weeks, the landlord finally agreed to a deduction amount and informed the agents, but they still didn’t bother updating us by email, so once again we had to chase for information ourselves. It took 4 and a half weeks to finally receive our deposit back.
I would not rent through this company again. Although you rent through them, they seem to want nothing to do with you afterwards. Emails were ignored, there was very little help provided, and we were given incorrect information simply to encourage us to rent through them.... Read more
20th May 2026 (30 days ago)