L EDNEY-smith

First off, when viewing the property, we were told that we would have parking spaces on the drive, which was very important to us. After moving in, a neighbour informed us that the spaces did not actually belong to the property. The landlord later confirmed that due to planning permission, the spaces belonged to the neighbours and the agents should never have advertised them as ours.
When moving out, we even returned the keys early. After the checkout, we found ourselves constantly chasing the estate agents regarding our deposit. We were told to contact the landlord directly, despite renting through the agents, not him.
After 4 weeks, the landlord finally agreed to a deduction amount and informed the agents, but they still didn’t bother updating us by email, so once again we had to chase for information ourselves. It took 4 and a half weeks to finally receive our deposit back.
I would not rent through this company again. Although you rent through them, they seem to want nothing to do with you afterwards. Emails were ignored, there was very little help provided, and we were given incorrect information simply to encourage us to rent through them.... Read more
Tenant
20th May 2026 (29 days ago)
G Green
I couldn’t recommend Woolley and Wallis enough. We bought and sold with Hilary. Hilary was amazing, kept in contact with us throughout and really supported us throughout the process. Every person we spoke to in the office was incredibly helpful and friendly.... Read more
Seller
17th Feb 2026 (17 weeks ago)
V Sutton
Great service fingers crossed for the property viewed... Read more
20th Apr 2024 (2 years ago)
H Weaver
I am very grateful to Thomas Fuller, James Giles, Marijke Fuller and Amanda Coles at W&W in Fordingbridge. Throughout the marketing and sale of my late grandparents’ property, they were very professional, thorough, reliable and helpfully communicative. Thank you so much for helping to make the process as smooth as possible.... Read more
Seller
18th Mar 2024 (2 years ago)
B L

We had such a good experience using Woolley and Wallis (W&W) as buyers, would definitely recommend! We mostly dealt with James from the Fordingbridge office and his service was amazing - no question was too small, prompt replies and regular updates. Tom was also involved and all his email communications were great.
We were in a complex chain and W&W were so helpful every step of the way - James promptly arranged viewings, kept us updated with the progress of the purchase and answered any question we had quickly and with lots of information. The purchase actually fell through (nothing W&W could have done, sellers just changed their minds with no warning!), and they called us straightaway to let us know and helped us line up another viewing with under two days' notice.
We ended up finding another house by chance that was offered by a different agent. Despite this, we were impressed with James' service and, if we were selling in the area, we would definitely consider using W&W based on the service we received as buyers. A huge thank you to James and the team for their work and wishing W&W all the very best (I wish all estate agents were like them!).... Read more
Buyer
15th Dec 2023 (2 years ago)
T Grohmann
Appalling, unprofessional and disrespectful!
The estate agent, stood up my wife for a scheduled appointment after she took the day off to drive 1h each way. To make matters worse, when questioned he hung up on her.
This has cost them the sale of a smaller property and the lost chance of handling 3 other estates we own in the area.
Avoid this agency if you value your time, courtesy and reliability.
Disappointing experience!... Read more
25th Jul 2023 (2 years ago)
B Turner
Just wanted to say a huge thank you to Woolley & Wallis in Fordingbridge following the sale of our cottage. Attentive to detail, quick to communicate, helpful advice and a truly personal service throughout the process.- thank you to Tom and a special thank you to James Giles, who was a rock of reliability and professionalism for all concerned. Gold. Thank you!... Read more
28th Jun 2022 (3 years ago)
L N
Very helpful and friendly... Read more
1st Nov 2021 (4 years ago)
A Jones
Efficient rental procedure. Lovely staff!... Read more
Tenant
5th Nov 2019 (6 years ago)
A Keating
Woolley and Wallis have been exceptional helping us with a new property. We would highly recommend them. Very professional service throughout... Read more
16th Sep 2019 (6 years ago)
E Iles
Absolutely 1st class service start to finish, Dianne was super efficient & professional & we could not have asked for a more understanding, knowledgeable & lovely estate agent, I would highly recommend Woolley & Wallis in Fordingbridge.... Read more
12th Sep 2019 (6 years ago)