30th Oct 2025 (7 weeks ago)
Strongly advise any prospective landlords or tenants to stay well away from this two-bit lettings agent in Leiston.
For landlords - although it benefitted me as a tenant, the rental was priced substantially below market value throughout the duration of my tenancy (and after), suggesting a deep lack of understanding of the market and poor advice to the owner. They did not provide me with an EICR at the start of my tenancy (I had to chase them for it and finally received it months later), failing to meet basic legal requirements and putting the owner at legal risk. Druce inspected the property less than once a year, and when he did it was for no more than a couple of minutes. I reported numerous issues with the property which they did nothing about; perhaps most significantly, I reported damp c2 years ago which escalated into a serious problem by the end of my tenancy due to their inaction and negligence.
For tenants - Druce and his staff are rude, conceited, and condescending. Unless they wanted something from me, I was treated with disdain or hostility. They tried on multiple occasions to pass costs for their mistakes onto me. And after this, I wasn’t at all surprised when they endeavoured to take a large, unjustifiable deduction from my damage deposit - the only surprise was just how much they brazenly tried to take! Fortunately, they are just about as inept and stupid as they are vindictive, and so none of their shameless efforts to extort me worked. But I’m sure I am not the first, and won’t be the last person they try this with, and I fear others may get different outcomes.... Read more