12th Nov 2023 (25 weeks ago)
We weren't able to get the property BUT i still want to say that out of all the agencies that we used to book house viewing, this is the only one that made a great impression. SARAH listened to what we had to say esp the unique circumstance we had; showed the property and explained it well unlike the other agencies where agents just let you go around but not tell you anything about the property they're showing or once you tell them the circumstances they just refuse to book you for a viewing, Phoenix is not like that. Our circumstances were different as we were looking for a home for our best friend who's moving from another country with 3 little kids and Sarah was the only one compassionate enough to entertain us. She is a great asset to the company! For that alone i'm giving a five star! Thank you!
Update: THE WHOLE TEAM IS AMAZING! Sarah, Claire, Lee, Masoud etc. (Hope i'm right with the names) are all extremely helpful. We missed the first house we viewed but a few days later we got a call that they have another property if we were interested, it's a newly refurbished 3 bedroom it wasn't even on the website yet and they helped us all throughout the process until my bff finally moved in. Very good communication and very patient and understanding team!... Read more