You never know how much is the agent's input but I had a very quick sale with Cavendish, which all went very smoothly for their part. They were always on hand, always followed up queries when required (even when a little over and above their duty) and always friendly.
Very pleased indeed with the service, which is very unusual now - hence the reason for this review.
After being told they are open on Sundays (which they clearly aren't as it goes through to a call centre and the call centre have no idea about any of the properties that they have for sale)....I decided to pop in and see them on Monday. I walked in, not one person greeted me, in fact they looked at me as if I'd stepped in something and brought it into their office. I stood there for a good few minutes until I decided this is not the firm for me. They obviously don't care about my business!
Truly amazing!! We had our property on the market with another local estate agent for two and half years and only had 14 viewings in all that time.
Totally fed up, I went into NH4U on the Monday and spoke to Shelly. The next morning Rich [the boss] came to view our property; straight away his passion convinced me that if anyone could sell our property, this was the guy to do it. Rich then arranged for a photographer to come that afternoon. Things were moving fast! But then, even better, Phil [NH4U] phoned to say we had a viewing lined up for the next day … Woah!
This is where it got even more amazing as, the next day, Arwel [NH4U] phoned to say we had an offer for exactly the asking price. Done deal!!
The speed at which all this happened is all down to Rich and his amazing team who, without any doubt, share the same passion as himself - an amazing guy.
A massive thanks for all your hard work!!
Now we’ve sold and are moving on, we might even be looking at a property in Spain. Guess who we want to handle our search? Of course it’s got to be Rich with his new Spanish estate agency.
Terry & Sue
Love this estate agent. They have helped me so much, I can really say they do go the extra mile. The best thing is I am not even selling my house with them. I contacted them due out of sheer frustration of not knowing what was happening with the delay of my sale. They were really friendly and kept to their promises of ringing me back. I would really like to thank Shelley and Ardwell they have been great. Thank you guys and please keep up the good work
We received excellent customer service from the team at Tate Rowlands, who took the stress out of selling our house. The sale went through smoothly and without any issues due to the support they provided throughout the process.
Terrible experience dealing with these. My advice-if you can use anyone else -do so!! We sold with Reid and Roberts in 2 weeks - they were great. We bought with NewHomes4u - they were absolutely 5 star! Talk about different ends of the spectrum in service!!
After the sellers pulled out on day of signing telling 3 sets of lies to different people (apparently we had pulled out?! Which left us homeless!!) the staff at Tate Rowlands said they were "horrified" and "so sorry" and they wouldn't deal with the sellers again as they had pulled out once before .... 4 months later it pops up on Rightmove that they are selling for them again!