Review for Sara Davies, fabulous service, helped me with a difficult transaction. Many thanks and Merry Christmas x
This will be my first and last time using Reades estate agents. I appreciate we can not determine who chooses to use which estate agents to rent out properties.
Renting as a tenant, I would not recommend using this company. And if you are a landlord, unfortunately you will have a very unhappy tenant.
When organising inspections, they don’t communicate via phone or letter, simply via email to make you aware of an inspection date.
If you do not keep up with your emails you will be greeted with an independent inspector, who without permission walks into your home.
Whilst in bed after working a night shift, I was very alarmed and harassed by this when finding a chap stood in my living room.
No written apology was made by Reades, and was not addressed with the inspector.
Unfortunately, I am having to leave this review as very poor customer service.
I wouldn’t usually leave feedback, but in this instance I feel people should be made aware.
When I moved out of the property, keys were handed back and all rent was paid up to date.
I was informed the landlord needed to review the check out inspection, and a decision would be made once that was done.
Now 10 days later and after numerous calls to Reades I have heard nothing.
In my opinion as I am no longer a tenant, my needs do not matter. I have a lot of money sat in a deposit protection scheme, that should of been refunded back to me within 10 working days, according to the government website.
If anyone is thinking of renting with Reades, I can not stress this enough to think about other options before doing so.
We really can’t praise Leanne highly enough. We have just been through a lengthy complicated purchase. Our solicitors threw the towel in a couple of times but Leannes tenacity saved the purchase on more than one occasion by liasing with all 3 solicitors involved. Always pleasant and professional (as was Aisha her colleague). I would have no hesitation in recommending Leanne to any friends or family in need of an estate agent. Thanks Leanne, you were a star.
Wayne and Nicola
Can I just start with saying Leanne Harris was absolutely amazing without her help I think the sale would’ve taken a lot longer . Your a credit to your company my mother thought you’re amazing very professional and the other young lady that worked along side of you ????
Thank you Leanne
Sian provided an excellent service in the sale of a property for us. She gave clear and timely feedback on all stages of the process. Thank you for the excellent service recieved.
I don't know why there are so many 5 star reviews, never get a call back, never get any response, or any updates, been awaiting repairs for months - Again with no updates. Can't level up to the Tenancy Ombudsman because I dont get acknowledgements from anyone, by far the worst Letting Agent I've run into so far.
Fantastic service from Hannah and Neil, was extremely patient with me whilst going through the process. Hannah even contacted me out of hours to update and reassure me. They both were on the ball and communicated regularly with the other parties involved, nothing was too much for them. Definitely use this estate agent again and would highly recommend. Thank you very much, Nicola Barnes.
Unprofessional approach. Told me highest offer on property I was viewing.
Absolute nonsense response below.