Great service from start to finish, the team in Gosforth couldn't do enough for me. They acted promptly and professionally. Will definitely be recommending them to my friends and family!
The sales branch were great, but unfortunately the property management side was terrible. Any and every issue from small to large I have had to chase and chase with little or no response. Case in point the blown over fence in my back yard still isn't fixed, months after reporting and chasing many times. Dishwasher took over a month to get fixed. I'm glad I'm moving out soon.
Even though I didn’t sell my property through M.L, I was buying a property through them and I was experiencing a lot of bother from my buyer. My estate agents (pattinsons) were a waste of space, everyone was passing the buck, no one knew what was happening, so no one could tell me what was going on. Staff at M.L are 5* especially Caroline; She pushed and pushed to get info and was regularly phoning me to give me updates, something that pattinsons should have been doing! I wouldn’t hesitate to recommend M.L to any family or friends and will definitely use them in the future should I ever decide to move! Thanks very much :)
Arrived thirty minutes late to the viewing, incorrectly listed the property specifications, and then didn't communicate what so ever post-viewing. We were told a call would be made 24hrs later, never arrived.
Think twice before using their services.
We recently purchased a house through Your Move Whitley Bay. Julie was brilliant and we had outstanding service from her. She was professional, friendly, informative and always followed through what she said she would do. If it wasn't for Julie's help and support I doubt if our purchase would have gone through.
Thank you Julie - you are a credit to your profession.
Dealt with Your Move on two separate occasions. On both occasions they were evasive and deceitful. Best avoided.
The team at Bowes Mitchell were fantastic in both the purchase and sale of a property for us. They are great at communication, advice and really friendly too! Can't recommend them enough. Thanks so much for all your help!
If I could give it 0 stars I would. Inpetant and rude.
Tour around the flat was rushed and inpersonal, she couldn't answer any of our questions. Lasted all of 2 minutes and it was clear she didn't want to be there. She also kept the fees and what was required of us silent until we went to sign for it.
Put a holding fee down on a flat with the Manager. She told us the flat was ours. We bought furniture and were meant to be moving in in the next month. We get an unapologetic EMAIL (not even the Courtesy of a call) a week later to say it had been rented to someone else. It's worth mentioning the estate agent knew the day after we signed the flat and kept it to herself, couldn't be bothered to let a know before we wasted money ordering furniture for a flat we actually didn't have.
When we phoned up angry, the estate agent had a horrible attitude, and made it out to not be even remotely her fault. She couldn't explain herself or her behaviour, and just continued to make sarcastic remarks such as "I've already explained it to the other girl. Do I need to explain it to you as well?"
They offered no help on finding another flat. There was no proper apology. Disgraceful. Perhaps the worst estate agents I've encountered. Dont bother.
having received the very welcome news that our matter has now legally completed, I am happy to say we are over the moon. we have been fully supported throughout process of selling the shop with the careful attention of Andy, Liam and the whole team of people. everything we expected and more was done with professionalism, care and skill,
Was just told on the phone, that they were out of my league! Then he hung up, all because I questioned the 5% selling fee. However, after the company reading the review, they called me up and apologised. Well done! Apology accepted!