The service from Syd’s team at R A Bennett has been superb. Grace, thank you so much for being so conscientious, responsive and professional throughout. The quick feedback and handling of all the ups and downs on the journey to completion was made so much more painless thanks to you. Excellent service from start to finish. Gold stars all round Syd!
61 days ago
Let down and misled when invoiced. During our initial valuation we were asked to pay £149 up front for photographs, I was unhappy with this but was told it would be refunded on completion if I used their legal services. The legal services department were unprofessional and didn't return my calls. The female estate agent even had the quote me as I or her couldn't get any responses from the legal team direct. I was forced to use my own solicitor. I was then penalised by no refund. Unfortunately this has become a bad experience and therefore can not be recommended this estate agent to other vendors.
* I emailed the head office who again refused my refund. It was said that I could appeal but they can not pass comments or take into account the unprofessional services from their recommended conveyancing solicitors. Frankly I'm disguised, if R A BENNETT recommend legal services they should take responsibility when a vendor is offered unprofessional service and not penalise them.
I therefore stand by my one star rating as unsatisfactory. Vendors beware and shop around for professional services from both your estate agent and solicitor.
To accept no responsibility for companies recommendations I would suggest as shocking to most vendors and members of the public, especially as part of your conveyancing package. I still believe that your company has a duty of care to offer and ensure professional services they recommend to their clients.
(12th June 2018) * Thank you for your response but I still I believe, and I'm sure other vendors will agree with my last paragraph above. For the cost of £149 you still have an unsatisfied customer through not fault of my own. Be professional and accept some responsibility.
NaN days ago