We have recently moved into a flat let by Carter Jonas and found the whole experience was made much easier with their help. Our estate agent Lynsey Pickett replied to every email quickly and professionally. She was clear about every fee and the process felt transparent and was dealt with very smoothly. Many thanks to you!
A Google User
This is not only the worst letting agency in terms of services provided, but they are willing to cheat to steal your money, starting with Anton Frost. They are unresponsive, rude, unhelpful.
When the tenancy ended they claimed crazy amount of money for redecorating and cleaning, that was completely unjustified. After we disputed the claim with a judge, they provided photographs of the house that were up to three years old (!!!) as proof. They even provided photos of signs on the wall, and a receipt (at this point, fake) for painting the very same walls. Too bad the date on the signed wall photos was few days after the supposed repainting had happened!
Avoid like plague.
You know the story.... You want that house, you are not in control and everything seems to be set against you! Moving house can be a nightmare but with the help of Michelle, Dan, Steve and not forgetting Leslie, I would strongly recommend these guys to anyone about to embark on selling your house. They are the best in class and were a pleasure to deal with from start to finish.
Thanks again guys......Craig, Davina, Charlie and Jacques the dog!
No comparable evidence to back up the valuation. Was late... Looked too messy and gave useless advice like... Get rid of the net curtains... It was my father in law's property and I don't want people to see an empty house... So won't be using these
Rented through this office - the management throughout the year that I was living in the property the office failed to resolve almost every maintenance issue that I had until two weeks prior to me vacating the property. Every delay was blamed on the landlord and now a list has been made in an attempt to withhold as much of my deposit as possible.
This is probably the most useless and unprofessional estate agency that I have ever dealt with, I was appalled at my treatment, especially as Andew Grant is a fairly prestigious agency.
There was no real complaints procedure and nobody that would listen to any complained. EVEN MY LANDLORD HAS SWITCHED TO LETTING THE PROPERTY THROUGH ARDEN ESTATES after seeing out their contract.
***AVOID AT ALL COSTS***
First time buyer.
Hats off to Chris and Louis at the beginning.
The moment Britt was involved the pace picked up and I was kept updated though e-mails and calls all the way to the exchange of contracts. She was very polite, outgoing and had a few laughs throughout journey.
Thank you for getting us into our new home.
Quick enough to take our money but when it comes to any issues or full services they don't even bother that much...
Very nice people to deal with, excellent communication. thanx very much !
Worcester Taxis Ltd
An excellent example of good old fashioned slimy estate agents, thankfully a dying breed now. Push their 'modern auction', which is actually just a way of tripling their fees. One particular agent lied to the vendor's solicitor, saying I had pulled out of a purchase when in fact I had refused to accept their change of sale type and demand of £5000 to proceed. I asked twice on the phone what this payment was, and he pretended not to know. Claimed that the massively increased agent's fee hadn't affected his advice to the vendor. Needless to say, their completion was held up as their next buyer took much longer than we did to exchange contracts, and I bet they didn't pay as much either! Only winners were Andrew Grant. Go elsewhere if you want an honest agent.
In response to your comment, you can ask the vendor's solicitor why they told my solicitor they thought I'd pulled out, and then ask Duncan Saunders why he has failed to respond to my request for him to deny that he said this. I find it hard to see sincerity in your offer to discuss, as you have my contact details. You obviously don't intend to do anything about this, just weak public platitudes in response to a negative review.
Excellent service at excellent price. I thought estate agents put a sign up, sold your house (hopefully) and were paid at the end of the process but Right Estate Agents helped every step of the way, knew the answer to every query and were always available whether by phone or email. It felt like a very personal service. My house sold within two weeks.
Carole De Calmer
I engaged Lee and his team to find a tenant for our Bromsgrove based apartment. Within 1 week we had several viewings from which we secured a tenant.