23rd Apr 2025 (6 days ago)
I can honestly say that Fran was the best Estate Agent we could have ever had the pleasure of working with. It really is a joy to see someone so knowledgable about their industry and who clearly loves it so much - and Fran's enthusiasm and passion for her work was evident from the very first moment we met her. As was her integrity, honesty and exceptional support throughout the process.
In fact, she went so far above and beyond what we would have expected an agent to do that she has set an incredibly high bar for anyone else! Not that we would ever want to use another agent other than Fran though, of course!
Our purchase was certainly no simple one; a complete refurb and conversion of a totally gutted Grade 2 listed house, which didn't have planning permission for certain parts of it added decades ago, and certainly not helped with constant problems and tantrums thrown by the builder - all of which Fran handled with patience and professionalism. Oh and on top of all that was the fact we were first time buyers with a very tight timeframe ticking down before our mortgage offer expired!!
But Fran was absolutely brilliant, including her regular liaisons with the vendor to keep them happy, and even helping with issues with the builder, building regulations officer and local council when technically she didn't need to. But such was her personal commitment to help in any way she possibly could, she eagerly stepped in to make things go so much smoother - and which we are eternally grateful for!
All in all we could not thank Fran enough for all she did and if we could award her more stars on here we would! We would recommend her to anyone looking for an agent who will really put 'you' first and provide a service that, frankly, cannot otherwise be bought.
Thank you again so much Fran - you are amazing!!... Read more