After a slow and disappointing experience with another agency, it was a relief to have Courtney’s friendly, swift and reliable communications. She liaised effectively with the landlord and provided me with a happy outcome - much needed at a time of change and uncertainty. Thank you, Courtney!
37 days ago
Not a good estate agent. We set the price they advised and a fixed fee to go with that Price listed. Iwas struggling to sell the property, so paid extra to have a photo pack and additional marketing, although I thought all this was part of an estate agents job anyway.
In the end I sold the property with a drop of 10% to get the house sold, so I could move into our dream cottage.
However they failed to tell me that if I dropped the price, as they advised me to do, that the fees would remain the same, bit remiss of them one might say. And at no point when they said to drop the price did they mention this. I did request that they dropped their fees to come in line with what I had dropped the sale price by 10%, totally blanked on that one, a few hundred pounds was all I was asking and I had already paid and extra £200 which was a waste of time.
They wouldn't talk to my wife, and to be honest we're quithe dismissive to her. I travel a lot so it was critical that while I was away she could deal with matter.
Arrogant, rude and dismissive. I know they probably state the agreement said, small print etc.
I wasn't trying to pay no fee I was just trying to be fair.
I should have stayed with the Butfield Breach who were informative and kept me aware every step. I am sure they could also have sold it at the price I eventually sold it for, without the hassle and extra cost, my mistake in changing.
860 days ago