I found the service to be exceptional. Keeping me appraised as to the current situation. Louise, Emma, Phillipa, Mary and Mandy were all fantastic. Great communicators and ever helpful. A+++++++
We tried to sell our property through Charles Faye over the summer of 2016. The manager appeared to know her stuff however its her team that lets her business down. We had to chase for feedback after the majority of viewings at our property. They do not communicate amongst each other effectively so we had conflicting information on more than one occasion.
Decisions couldn't be made by the team when the manager was on holiday and we had to wait for her to get back in touch via email as and when they were checked!
On viewing properties for sale with them we didn't feel we always had a professional service from the team. They would park in the one space leading up to the property and couldn't always answer questions or know where keys were for access to gardens etc.
I feel their service could improve massively if they talk amongst each other and have a system for communication relating to each property especially for the part time staff.
We ended up listing our property with Butfield Breach and found the whole team were on board with our house sale and received a much more professional service.
Thanks to Helen and the team for a great service, nothing was too much trouble and everything went really smoothly. Highly recommend them.
Bought through them and would never sell! All went fairly smooth however they bombard you with properties via email, most of which aren't suitable (Even once you have bought through their agent!).
Once offer has gone in they pressurise you into using their "in house" mortgage advice team. We didn't but was still pushed at every opportunity they had!
Closer to our moving in day they bombard you with their in house opportunity to set up your new broadband/utilities etc. I was receiving emails, phone calls and text messages every few days even once I called the agent requesting for this to stop! I'm still receiving random emails from other companies relating to moving home and am pretty sure they have shared my info somewhere along the way. Stick to selling your property with an independent agent who you can trust.
Friendly and very professional staff. Very pleased with property sale, will use again.
Steve: They are rude without a doubt. I bought a house through Strakers in Swindon and after the sale was completed I found the Strakers for sale sign and the top part of the front wall had come down. The part of the wall now on the ground matched where the sign had been fixed with nails, and the actual breakage was where the nails had been. A neighbour told me the sign had blown down in the wind taking the wall with it, the nails having also created a weak spot. After contacting Strakers I was referred to a guy who is apparently a director, he was arrogant and down right rude, refused to listen and in the end all I could tell him is what I believe he is and it was not complimentary. I certainly will not deal with them again.
A real pleasure to sell our property with Butfield Breach. The whole team were on board with our house sale and communicated effectively with us throughout the whole process. Thank you to Peter and the team for your professionalism and commitment to selling our home.