Danielle and Ben worked tirelessly to find me a new rental property. Nothing was too much trouble and their upbeat, positive attitude was such a welcome and refreshing change compared to that of some of the other local agents. I recommend them highly and unreservedly.
22nd Jul 2021 (19 weeks ago)
I’ve lost track of the amount of times the manager here has changed his story to cover things that Chancellors have told me that don’t add up.
In July 2016 I enquired about a property for sale in Chesham listed at £325k, and asked to arrange a viewing. Apparently the property had sold and completed the same day for more than my budget. A zoopla search shows it sold at the bottom end of my budget in Sep 2016.
In August 2016 I phoned Chancellors regarding a rental property in Chesham. I was told this property had already been let and was no longer available. That very day I viewed the property through another agent and paid the fee to secure the property, and I am still living there now.
Most recently in April 2017 I enquired about a property in Chesham marketed by Chancellors. Originally I could not get through to Chancellors to arrange a viewing so I asked my partner to call whilst I was working. She spoke to an Agent who said she would contact the occupiers and arrange a viewing on our behalf. In the Chesham branch the same day I was told the property was sold. 15 mins later they were calling my partner to say they hadn’t got in touch with the occupiers yet to arrange a viewing! I kept myself and my partner independent as I knew the games this branch play from my dealings with them the previous year.
Daniel Hemsley then called me the next day to “clarify” the situation.
The official line he tried to give was that the house is under offer and the owner had asked for no more viewers, although wants the house to remain on the market. I do not know what this was supposed to clarify as me and my partner had been told two completely different stories in the space of an hour the previous day, I the property was completed and my partner that a viewing would be arranged. Daniel then went on to try and blame a trainee member of staff for the confusion whom neither I nor my fiancé had ever had any dealings with before.
Daniel originally tried to say on the phone that he had never had any dealings with me in the past, before remembering the similar story he told me in July 2016.
The Associate Director also in my opinion made an indirect joke at my expense saying I hope you find a suitable property in the area, knowing that they essentially have a monopoly on the market in this area.
Again on this evening they called my partner to say they hadn’t managed to contact the occupiers but were digging asking personal questions to see if this was the connection that made it evident their story didn’t add up – giving her false hope which in my opinion could only be done by the lowest of character.
I find it completely unacceptable that this team of people at the Chesham branch can deal with people and their family’s futures in this way. It takes so much work, effort and sacrifice just to get to this point and then when you get there Chancellors do nothing but hinder you, feed you different stories, and make calls giving false hope to try and cover their own tracks.
5th Apr 2017 (4 years ago)