Recently viewed a property in Little Chalfont with a lovely young man called Johnathon. What a professional. Would highly recommend this agent and this estate agent!
The only positive experience I had when I dealt with Chancellors was with Helen she was very professional. Unfortunately she forgot to mention that she would not be personally dealing with the sale of our property. This was passed to another member of staff called Kate. Kate was a pleasant enough person but it soon became apparent that she didn’t come across as very confident in selling houses. She kept on asking me the same questions so this of course put doubt in my head with regards to her ability. After being told that they vet all their clients viewing properties we had two/three failed viewings - the clients didn’t turn up and no explanation was provided by Chancellors. Also there were two failed sales, first one, the couple put in an offer then two days later withdrew this offer but no explanation was given. With regards to the second one, the proceedings went as far as exchange at which point the buyer pulled out because they were wrongly informed of information about the property by Kate at the point of viewing. The buyer then tried to get his money reimbursed from us with regards to his surveyors report because of confidential information that he had received from Chancellors, I can only presume from Kate. However this information was not signed by me so Kate & Chancellors had produced information about my property that was incorrect & then tried to say that I had agreed to this. My Solicitors soon pointed this out to the buyer. Also the dealings I had with Chancellors head Office was the worst customer service that I have had by any company/person in about 20years. Anyway I left Chancellors after this incident (5 months in) and went with a local high street agent. The experience I had with the local high street agent was so much different .... it was excellent customer service .... within 24hrs of my property being up for sale, viewings were booked and it was sold within four days!
My advice, don’t deal with Chancellors, take your business elsewhere, you won’t regret it.
We bought a house through Hamptons last year. We had a stressful time selling, and our vendors had a difficult time with buying an onwards property, but surrounding all that madness, the one calming constant was our purchase. I genuinely believe the chain would have collapsed if it wasn't for the work Kraig from Hamptons did both up and down it — he went above and beyond. I can't recommend this branch and the staff highly enough.
We sold our Pednor property through the Amersham branch of Hamptons this summer. Selling your home can be one of the most stressful life events but from the outset the team provided an outstanding professional and friendly service. Their attention to detail throughout with high quality marketing, proactive selling and superb negotiation resulted in a quick, stress free sale at the asking price. It really was a pleasure working with them and can highly recommend their services.
I can’t give enough praise to Andrew Holdsworth at the Frost Partnership for the patience, time and help he has given us through the process of our house purchase. Although it was a long and complex journey he kept us up to date every step of the way and went over the top to make sure we kept on track.
I would highly recommend him and the Frost Partnership to anyone thinking of moving.
Dreadful company. Avoid!!! Rented a house through Frost in Amersham, due to move in on the Friday, existing house all packed up, Frost hadn't arranged removal of existing furniture and so couldn't get entry to new property due to gross stupidity and planning. Had to store furniture until Monday costing £1000 and buy everything from a toothbrush to clean underwear to get through the weekend. Typical Frost washed their hands of it and refused to compensate. DO NOT TOUCH THIS COMPANY UNLESS YOU ENJOY A HUGE AMOUNT OF STRESS!!!