It entirely depends on who you deal with, rental department was very helpful and worked hard. However, sales can be rude aggressive and intimidating, and arrogant. Don't bother trying to complain though, you'll get no response.
I have tried contacting David Ingram Estate Agents countless times to view a property they currently have up for sale. The only response I get back form them is that I should provide them with my current situation and they will get back to me...which they never do. I've fully given up now and shall contact the seller directly myself.
Jacob and his team are consistently professional and, unusually, they actually care about their clients rather than just their commission, and go the extra mile to make things happen. When our move became extremely stressful, Jacob and Sandra stayed calm and did everything possible to facilitate everyone’s needs.
Having lived in Corsham for nearly 12 years, I know Jacob. We bump into one another in the deli, the bookshop and just walking around town. He is always the same; cheerful, courteous, warm and caring. He is exactly what he appears to be, and has a knack for recruiting absolute gems like himself to work on his team.
I wouldn’t consider using anyone else to sell my house. We wouldn’t be moving at all if it wasn’t for Hunter French.
Brilliant Mortgage Adviser - Lauren Webb
As part of the process of buying my first home I used Allen & Harris’ independent mortgage adviser, Lauren Webb.
She was very enthusiastic, helpful and knowledgeable throughout the process.
During our initial search, Lauren found a mortgage provider and rate that I was happy with. However, subsequently I looked for a more expensive property and increased my deposit, which changed my loan to value ratio. She double checked the mortgage results to ensure I had the best deal and was able to find a larger mortgage, with a smaller interest rate, which I was really pleased to hear about, as well as the £250 cash back that this provider offered!
Lauren also took me through several different important aspects of buying a house, such as life insurance, buildings insurance and creating a monthly budget. She was able to explain this information clearly and then based on my responses, selected the most appropriate policy for me.
On top of this, she helped with the price negotiation, saving me a couple of £k and was able to include some of the existing furniture within the price.
Therefore, I would highly recommend using Lauren! Without her assistance, it would have certainly been a lot tougher, considerably more time consuming and I probably would have been financially worse off.
I highly recommend using Allen and Harris in Corsham for your mortgage needs. Our mortgage advisor Lauren based in this branch was very helpful and clear in explaining all our options and checking our affordability. Lauren has helped us to find the best mortgage for us meaning we were able to make an offer on our dream home that has been accepted. Thank you so much for your help and for making the whole process so easy and straight forward.
We have used Strakers in Corsham for many years and always had an excellent service, all staff are very friendly and helpful, especially Matt and Dave who always go the extra mile.
I wouldn't even give this agent 1 star. Terrible customer service. An unkempt looking man who, we were very surprised to find out later, was a director showed us around a property and was very bullish and rude. He insinuated that my wife was stupid for not wanting to purchase the property there and then. The property was frankly a bit of a hole. Kept boasting about his Mercedes and led us to the conclusion that he was a bit of a prat.
I feel that my time has been wasted looking into a property that I said I could pay full rent for 6 months tenancy and was declined although I was starting a full time fixed contract. They said this was declined due to tenancy insurance, this shouldn't be needed if rent is paid in full upfront. I have a full background of paying rent but they said that this wouldn't matter. I'd be cautious about using this agent for renting.