30th Dec 2024 (26 days ago)
We used Wrights estate agents in East Cowes when we first moved to the island nearly seven years ago.
At that time, Jess was the agent we dealt with and she was brilliant.
So when we decided to sell our house, we chose the same agency.
How times have changed!
Initially, everything was fine. Adam valued our property and soon found us a buyer.
But after we accepted the offer, interest in the sale seemed to fade and certain things started to go wrong.
There was a lack of communication. We received very few updates and those that we did, came as a result of us having to call into the office.
In Adams favour, when the need for action was identified he dealt with the situation in a calm and professional manner.
But overall we felt that customer care was not high on their priority list.
We lost the first sale but Jane soon found us another buyer. So I have to congratulate them on that aspect.
However we again had to chase things ourselves and as in the first sale, communication after the offer had been accepted was poor. We received no updates from them in the days leading up to the exchange of contracts, and nothing from them after they had been exchanged. A simple phone call saying congratulations would have been nice!
In fact the only conversation we had after the contracts were exchanged, was a very brief one as I went into the office to hand the keys of the house over on the day before completion.
We were never prompted for a review from the company but we felt we should give one anyway.
In summary: We felt there was a lack of communication, customer care was poor.
Updates were far and few between and the whole experience left us feeling disappointed.
So, if your looking for an estate agency that keeps you updated with the progress of your sale, communicates with you on a regular basis, and leaves you feeling that its not all just about the money, then perhaps you should consider another agency.... Read more