A professional focus combined with a sincere and personal approach. We would strongly recommend Knight Frank for their energy and application in selling our house. A big vote of thanks to the whole team.
We were selling a high end one-of-a-kind contemporary waterside house.
We are thankful that, after working for some time with another well-known estate agency, we engaged with Knight Frank’s Exeter office led by Mark Proctor in a Joint Agency engagement.
Prior to moving from sole to joint agency we did a lot of thinking ourselves on who the buyer might be, where they might be, why they might buy the house, and how we might therefore redesign our marketing. We learnt from an advisor to this rethink that Mark had just come down to lead the Exeter office after a successful period in London. At about the same time, Mark called us as we had interviewed and not selected Knight Frank earlier in the process and we agreed to meet to explore ideas. We gradually realised that he brought a more assertive approach to the table and held out the possibility of reaching out to some of the audience that we were needing to target.
When we first met Mark, he challenged us all on the content hosted on the websites, in the brochure, as well as the magazines and newspapers being used for the marketing campaign and the approach being taken in conducting show-arounds. We decided that his approach would add real value to us and employed him as a joint agent from this point. As a result of this open and transparent approach in which both agencies played a full role, we changed some of the images and some of the key messages. We made use of still aerial photography obtained from the drone video that we commissioned around this time which the first agent had recommended to us. And we agreed a revised approach to show arounds.
Critically perhaps, during this rethink, Mark took part in a robust discussion involving all parties which saw us agree to reposition the house with a lower Guide Price; one that was aimed to be attractive to upselling to buyers primarily viewing properties in a lower priced category.
Mark also made sure that "Flic" the home-viewer used by Knight Frank to show homes in South Hams, had the chance to spend a good amount of time at the house understanding its USPs.
On being given the Joint Mandate, Mark and his team immediately made contact by phone with a number of clients to whom Knight Frank had shown houses in the same physical location and at prices below, sometimes well below, our revised Guide Price.
It was a result of one of these calls that reawakened a family's interest in the village and its lifestyle potential and encouraged them to visit several properties marketed by different agencies on one day within a week of the Joint Agency being in place. Flic accompanied the family on their visit to our house. (FYI The buyer later expressed disappointment that at this price point the Knight Frank partner responsible had not deemed it worthwhile to conduct the show-around himself). At the end of these visits, our house was first included in the short list for debate overnight by the family and then selected as the preferred choice. .
Mark discussed the matter with the other agency and they both recommended that we accept the offer which was on Guide Price.
Vicky assisted my husband and I with selling our home and the purchase of a new build; within less than 24 hours of meeting Vicky she had put our house on the market and sold it! This allowed us to go ahead with the purchase of our new house efficiently! Such a professional and friendly service from the whole of the maitlands team but a special thanks to Vicky and Nathan (from MAB) for working together so well to allow us to sell our first ever home to buying our family home without it being a stressful process! Even on moving day (right before Christmas) when help to buy scheme were delaying proceeding, the staff at maitlands all offered to help us move on their first day of Christmas leave-such a lovely gesture! Thank you Maitlands
I had contacted Jeff Gammon at Connells for Mortgage advice on buying my first property - I cannot recommend this guy highly enough as your mortgage advisor. From the beginning Jeff provided all the information and answers I needed. As a first time buyer of course there are so much needed to know and so many questions I had to be answered and he provided me with all the info I required. He is so professional and definitely exceeds customer service. I am glad Jeff helped me through my purchase and he definitely was very re-assuring on any concerns I had throughout. Thank you, Jeff!
Awful. Awful for a whole range of reasons. The main ones being leaving my property unlocked after a viewing; 'forgetting' to mention that buyer wanted white goods, curtains and a new wardrobe included in the price, only mentioning this at the 11th hour and then accusing me of lying that they had told me - when I had an email from the Connells Manager apologising he forgot to mention it(!). Subsequently lodged a formal complaint that wasn't lodged for months and was only lodged when I reminded them! Amateur hour, it really was. Do yourself a favour and save the stress and headache of dealing with these people.
The whole team are a delight to deal with. After having some bad encounters with agents from other agencies we were dealt with professionally and courteously. Would recommend them to anyone looking to buy or sell a house in the area. Thank you so much!
I can only say that my experience with Lang has been a very positive one. They were able to sell my house in 8 days and also manage the stress and anxiety that goes with house moving. Paul Peen and Sue were amazing..a big than you for a wonderful job well done. And a massive thankyou to all your staff who were so supportive throughout.
Very professional and always able to help, the marketing team were prepared to go to every effort to assist when needed. Good communication and customer service.
Helen and the rest of the Modbury team run a fantastic service. We sold our house through them, and from start to finish they were incredibly helpful and professional. The photos of our home looked incredible, they obviously worked hard, and strived to get the best deal possible for us. Thank you for providing such a 1st class service.
Thank you all for the great service, honest information and professionalism.
Stuart and Nigel are a credit to the industry, they personally kept us updated throughout our sale .We appreciated all the hard work from you all .
Best wishes for continued success
Jackie and Tim