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  1. Home
  2. Connells - Ivybridge
Connells - Ivybridge Logo

Connells - Ivybridge

Opens tomorrow at 9:00am
11 Glanvilles Road Glanvilles Mill, PL21 9PS
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Ivybridge, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • tsi

Connells - Ivybridge Reviews (46)

Have you used this agent?
  1. 76% 5/5 Stars
    76%
  2. 2% 4/5 Stars
    2%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 22% 1/5 Stars
    22%
All (46)
Seller (8)
Buyer (9)
Landlord (1)
Tenant (1)
General (27)

M Newton

1/5 Stars
Have popped 2 offers in on houses with Connells one I never heard anything back and property marked STC. The second offer popped in and asked if higher came in to come back to me, never heard anything again and house marked STC. I wouldn’t sell my house with them as don’t think they would try to get the best price.... Read more
Buyer
8th Oct 2024 (18 weeks ago)

C Nye

5/5 Stars
A refreshing and realistic approach to our needs in this potential sale from the new Branch manager has restored my confidence with Connells Ltd. We would recommend this branch.... Read more
Seller
5th Aug 2024 (6 mo. ago)

V coombs

5/5 Stars
The experience I have had with Connells service for finding property was professional, friendly and the communication was exceptional. I cannot thank Emily enough... Read more
27th Jul 2024 (6 mo. ago)

J Smith

5/5 Stars
Emily and the team were exceptional at finding me my dream home in Ivybridge, they were knowledgeable and professional, thank you so much... Read more
Buyer
26th Jul 2024 (6 mo. ago)

T Bob

5/5 Stars
Emily was fantastic, very knowledgeable and approachable, great help with everything. Thank you Emily, the team there are in great hands ????... Read more
17th Jun 2024 (7 mo. ago)

J Honey

5/5 Stars
Emily, Ruby and Cameron have been exceptional throughout our house sale. We had a preconception of Connells with it being a national company rather than local firm but have been completely proven wrong. Their communication, clarity and professionalism is an asset to the company. As a team the process in getting our house on the market was made very smooth and stress free and we had a viewing booked within four hours of signing the paperwork. They are all very friendly and approachable, with a proactive approach to buying and selling within the property market. We would not hesitate to use them again.... Read more
Seller
6th Jun 2024 (8 mo. ago)

C McKenzie-Csapo

5/5 Stars
Ruby was very knowledgeable and friendly, from booking the viewing all the way through the process.... Read more
21st May 2024 (8 mo. ago)

M Smith

5/5 Stars
I have recently moved down to Plymouth from Essex. Connells were amazing every step of the way. From finding an amazing property to moving in & everything in between. They couldn't of been more helpful. Emily the Office Manager oversaw all aspects of finding & buying the property right up to handing over the keys. I highly recommend Connells Estate Agents for buying or renting any property.... Read more
Buyer
16th May 2024 (8 mo. ago)

C Hutchings

5/5 Stars
We have been searching for a property in Ivybridge and Ruby has been extremely helpful. She was prompt in responding and was flexible on viewing times for us. She called about properties to coming to the market and helped us get an early viewing, which was amazing. Ruby even gave advice on selling our property despite it being in a different area. Would highly recommend, thank you for all your help so far Ruby.... Read more
Seller
15th May 2024 (8 mo. ago)

T James

5/5 Stars
Emily was helpful and professional. A great service offering information and advice. Thank you... Read more
15th May 2024 (8 mo. ago)

K Courage

5/5 Stars
Ruby was absolutely brilliant at helping us see the property…she was friendly, helpful and professional. Ruby dealt with the awkward situation (not her fault) of not having the right key for the property very well by putting us at ease and came back out to the property to meet us again the following day.... Read more
22nd Apr 2024 (9 mo. ago)

D Booy

5/5 Stars
We ae looking to buy our first home- and just wanted some advice - this is the only Estate Agency in Ivybridge that con offer this service - mortgage wise - all in one location. Such great service all round .... Read more
Buyer
20th Mar 2024 (10 mo. ago)

B Fancett

5/5 Stars
I am on the mailing list for Connells which makes moving forward so easy, I would highly recommend this service.... Read more
20th Mar 2024 (10 mo. ago)

S Isaacs

5/5 Stars
I just happened to walk into the Estate Agent and was greeted so well. I am looking to downsize and get a valuation on my house. Nothing was too much trouble so thank you.... Read more
Seller
20th Mar 2024 (10 mo. ago)

S Wright

5/5 Stars
Really good experience, especially with Cameron!... Read more
13th Mar 2024 (10 mo. ago)

E Smith

5/5 Stars
Very professional and informative, kept me in the loop and fully updated. Thank you Emily, Cameron, Lisa and Rocco!... Read more
27th Feb 2024 (11 mo. ago)

C Wallace

1/5 Stars
Absolutely appalling from start to finish! They sell you a dream and tell you only what you want to hear. Shocking communication. Never even told us our offer had been rejected untill I called and by then it was too late because the house had already sold. We wondered if our offer had even reached the sellers!!!! They also Told us we had viewings on our house that never even went ahead. No one knows what they’re doing, it is a complete shambles.... Read more
Seller
9th Feb 2024 (1 year ago)

C race

5/5 Stars
Brilliant service, on time and very easy to deal with. Very understanding and knowledgeable.... Read more
22nd Jan 2024 (1 year ago)

R Moore

1/5 Stars
I would never trust connelly again they have cost me thousands of pounds jack the manager has lied to me from the beginning told me the people were ready to move which was a lie now after nearly 4 months he has told me today the people don't want to sell he is a liar never trust connelly they should be ashamed of their self's they should sack Jack nothing but a liar... Read more
11th Sep 2023 (1 year ago)

D Tucker

1/5 Stars
There are many good estate agents to sell your house with in Ivybridge, but Connells certainly aren’t one of them. Having just completed a purchase with them, I can confidently say I would never sell with them – even if they were the last estate agent in business. They seem generally disinterested in selling houses, with my first interaction with them being a week of them not answering the phone so I couldn’t book a viewing. When I finally got through to somebody I was told when viewings would be, rather than asking when would suit me, something every other estate agent seems to handle. They make you wait at least a week from when the property comes on the market. Other agents will have a sold sign in your front garden before Connells have got the first viewing booked in. With a viewing booked I turned up to the property at the agreed time, only to be stood up. When I called the office to find out where they were, apparently, they weren’t on their way as I hadn’t ‘confirmed’ my viewing. Somebody begrudgingly came to meet me at the property and proceeded to show me round the property at the speed of light. Viewings aren’t followed up (again, something every other agent manages to do) and feedback from buyers is not sought – who knows what they say to sellers when they have a viewing that doesn’t go anywhere. Questions asked on viewings are not answered or followed up and the agents on viewings do no prior research on the property so serve to do little more than unlock the door for you. I would say they should be more proactive in dealing with buyers, but I think they ought to get a grip on being reactive first. Should you be unlucky enough to actually want to buy a property Connells have for sale, you will have to try to get them to actually listen to an offer. Having made a number of offers before reaching agreement with the sellers of my property, Connells failed to comply with s.9a of the property ombudsman’s code of practice – they did not confirm all offers made by me in writing within the specified 2 days, rather, they did not confirm them to me at all. It would be fair to assume this may have been a one off, but having discussed this with other buyers, it seems to be standard practice for this office not to bother. I had to resort to emailing the office myself to ensure there was a record of what was said in telephone conversations. The general attitude of the team meant that, despite wishing to raise these issues at the time, I decided not to make a complaint as I felt it may prejudice my buying position. I did not trust Connells to treat me fairly. If you do make an offer, you might get an update, you might not. I had to chase every offer and had to resort to visiting the branch to actually get any meaningful update on the purchase. In the course of buying I also made offers on other properties with other agents, who were able to call the sellers that day and provide an update within 24 hours, if not instantly – Connells had me waiting weeks. Communication is not a strong point of this office either; they don’t even seem to talk to each other. One member of the team called me while I was on a viewing with another member of the team, and on another occasion, I was called to ask if I was still looking for properties while negotiating on the purchase of one. I’d leave messages with one of the team asking for others to call me back, only having to follow up myself days later when I didn’t get promised call backs. Should you have the misfortune of dealing with a transaction Connells are involved in, do yourself a favour and find your own local solicitor (as I did) and avoid their recommended ‘Premier Property Lawyers’. Thankfully my transaction was straightforward, but I wouldn’t want them involved for anything more complicated or time sensitive. If you have a house to sell, find an agent that actually wants to sell it for you, not Connells.... Read more
Buyer
10th Jul 2023 (1 year ago)

J South

5/5 Stars
Amazing people who went above and beyond to help me. Definitely recommend connells as an estate agent /mortgage advisors.... Read more
29th Apr 2023 (1 year ago)

V Zoe

5/5 Stars
I came to Connells Ivybridge for a mortgage and want to give a special thanks to Martin. He is excellent! He patiently guided me through the process and answered all my questions I had for him, which were a lot! He explained everything very clearly and made the process go so smoothly and comfortably. I cannot recommend him enough. Thank you!... Read more
9th Mar 2023 (1 year ago)

M Smith

1/5 Stars
Avoid like the plague. Absolutely hopeless- would never recommend. Completely failed to re-advertise house after an agreed sale fell through. Lost the keys to the house, too! Complete shambles. Should be ashamed of themselves.... Read more
Seller
8th Mar 2023 (1 year ago)

R royce

5/5 Stars
Excellent, very helpful.... Read more
8th Mar 2023 (1 year ago)

R Williams

5/5 Stars
Excellent estate agent there's a rarity will use them again ????... Read more
17th Oct 2022 (2 years ago)

M Jones

1/5 Stars
I have had an appalling experience with Connells as a buyer. I made an offer on a property in March which was accepted. I believe Jack lied to me throughout the entire process. I got my mortgage offer immediately as Jack insisted on having it place before proceeding. The offer expired end of August so I asked Connels (Jack) what would happen in the event of reaching this deadline. He told me that the seller would move in with her son and effectively break the chain. This simply wasn't true. As the deadline approached I requested thiat the vendor break the chain. The reposnse from them was that wasn't going to happen as her son lived with his wife and 3 kids. After trying to find out about the status of the sellers putchace, coincidentally 2 days later the seller pulled out because their sale fell through. This again is according to Jack and I simply don't believe it. I should speak with the vendor directly and see what the position is. Thanks Connels, your lying and pushyness for my mortgage deal is simply going to cost me £1000s I will never buy a property through you again... Read more
28th Jul 2022 (2 years ago)

S Dickinson

5/5 Stars
The whole team at Connells Ivybridge have been excellent in sourcing a new home for my elderly Mum. They have been patient, understanding and professional at all times. A special thanks to Imogen for putting up with me contacting her everyday!... Read more
Buyer
31st May 2022 (2 years ago)

J Denley-Jones

5/5 Stars
We had an extremely positive interaction with the staff at Connell's They went out of their way to help find us a house. We found all the staff be courteous and helpful, particularly Terrie - May and would not hesitate to recommend them.... Read more
19th May 2022 (2 years ago)

A Brookes

5/5 Stars
I had a really positive experience with the Ivybridge branch, thanks to Terrie-May. She has been brilliant, since our first call she has been friendly, professional and always sounds like she has a smile on her face. She listened to exactly what I wanted and sent me properties that matched. I did not end up finding a property through Terrie-May, but it was simply due to my choice of location, and therefore totally out of her hands. A credit to the company.... Read more
12th May 2022 (2 years ago)

O Crow

5/5 Stars
Have begun looking for a property in Ivybridge and I would like to point out what a credit to the Connells sales team Terrie-May is. For each of the properties we have looked at, she has always been there as we arrive and ready to show us around the property to the best of her ability. A positive attitude and never pushy, she is well informed, enthusiastic and has the right information to answer most of our questions. She provides salient details as we enter each room and points out the parts that will interest. If there is anything extra to find out she always comes back to us promptly with the details we need. She now knows what we are after in a property (a rental) and we can discuss the merits and pitfalls that each property might have together with suggestions in how the property could meet our expectations. Will certainly continue to use Connells with our search for the right property.... Read more
Tenant
3rd May 2022 (2 years ago)

D Opie

5/5 Stars
I have been more than happy with the very friendly and professional service provided by Connells. In particular with Imogen Pernett, who is currently helping me with my property search. This is a stressful time for me, and Imogen has, and is still helping me every step of the way, a very professional and competent young lady, a real credit to Connells.... Read more
22nd Apr 2022 (2 years ago)

D Backhauser

5/5 Stars
Very professional and helpful service. I would highly recommend Connells if you are looking to buy or sell in the area.... Read more
8th Apr 2022 (2 years ago)

L Powers

5/5 Stars
I would highly recommend Connells Estate agency in Ivybridge to anyone thinking of buying or selling a property. The team is professional and responsive to any enquiries. A big thank you to the whole team.... Read more
6th Apr 2022 (2 years ago)

B Miller

5/5 Stars
Terrie-May at Connells, Ivybridge has been helping me with my house search for the last few weeks. She has shown us 3 properties so far and although they haven’t been quite right for me she is still motivated to find the right property for me. She is very organised and arranges the appointments around my schedule which is much appreciated. During the appointments you can see she has a genuine interest in my needs which comes from her obvious love of her job. She had a great positive attitude for all the properties seen so far and answered our questions honestly. Out of the 8 or so estate agents we’ve seen so far she’s definitely the most enthusiastic! And mum agrees!... Read more
4th Apr 2022 (2 years ago)

J Cox

1/5 Stars
Poor service, lack of communication. Emails and telephone calls are ignored.... Read more
1st Oct 2021 (3 years ago)

N Chiz

5/5 Stars
Alwatxx so do the extra mile, great customer service.... Read more
11th Sep 2021 (3 years ago)

A Barnes

1/5 Stars
They are certainly not in the business of selling houses. Tried to buy 2 houses from them the first purchase ended up going through their competitor and the second one im still trying to complete the sale through them but they dont call back.! Shoddy service, and good news spreads fast.... Read more
Buyer
24th Nov 2020 (4 years ago)

E Kadar

1/5 Stars
Complete let down!! totally unprofessional staff (Abigail Jones and Jack Campbell); lying about the quality of the pictures provided by myself for marketing the property asap. For the sake of £135 extra charge for "premier listing" they have wasted weeks! The Jpeg files (examples attached) were "incompatible" with their system first, then when explained that this is universally used format they said the files were "corrupted ". How can i possibly upload here a corrupt file???Their marketing service doesn't include a floor plan! unless you pay premier marketing fee, which i paid but 2 weeks on there is still no floor plan and no "professional photographs"! blatantly lying about photos been taken!!!the person conducting viewings wasn't even sure of how many people have viewed! he didn't bother providing feedback for 3 days! lied again about calling and leaving me a message when i dont even have an answering machine and i had no missed calls.Absolute waste of time and money!!!! Seems like i will be having fun with the 3 tier complaint procedure for the rest of my life!! thats Connels for you!!... Read more
Landlord
7th Jul 2020 (4 years ago)

Anonymous Homeseller

4/5 Stars
Very good at the start, always consulted on offers and feedback. More difficult to get hold of during lockdown, always directed to central office rather than someone at the local branch... Read more
Seller
25th Jun 2020 (4 years ago)

C Walker

5/5 Stars
I had contacted Jeff Gammon at Connells for Mortgage advice on buying my first property - I cannot recommend this guy highly enough as your mortgage advisor. From the beginning Jeff provided all the information and answers I needed. As a first time buyer of course there are so much needed to know and so many questions I had to be answered and he provided me with all the info I required. He is so professional and definitely exceeds customer service. I am glad Jeff helped me through my purchase and he definitely was very re-assuring on any concerns I had throughout. Thank you, Jeff!... Read more
Buyer
28th Mar 2020 (4 years ago)

L FISHER

5/5 Stars
Stuart and Jack were both very knowledgeable about local property and their advice was excellent. Service was very professional, yet friendly. Staff got back to us promptly regarding queries. Thank you!... Read more
17th Feb 2020 (4 years ago)

L S

5/5 Stars
Fantastic support from mortgage advisor Jeff. Cannot fault his enthusiasm and support through what was not always the easiest process. Staff at the branch were also always helpful and polite when meeting them or speaking on phone. Would highly recommend.... Read more
8th Aug 2019 (5 years ago)

K Szymonowicz

5/5 Stars
Jeff Gammon from Connells Estate Agents in Ivybridge was our mortgage adviser when me and my partner purchased our first home a few months ago. Jeff is a very professional, chatty and kind man. He has sorted everything out for us and we never had to wait for anything. Jeff has always made time for us and replied promptly to any of our e-mails or questions we had. Jeff has talked us through all the options in detail and made some suggestions which were beneficial to us. Purchasing a first home is one of the most exciting and life changing experiences every and we are both glad Jeff has been a part of our journey. We couldn't of asked for a better mortgage adviser. Highly recommended !! Thank you once again for all your help Jeff Jack & Karolina... Read more
Buyer
18th Feb 2019 (5 years ago)

S Cudmore

5/5 Stars
All staff friendly and helpful with a very professional approach. Very pleased.... Read more
13th Feb 2019 (5 years ago)

J Corsellis

1/5 Stars
Awful. Awful for a whole range of reasons. The main ones being leaving my property unlocked after a viewing; 'forgetting' to mention that buyer wanted white goods, curtains and a new wardrobe included in the price, only mentioning this at the 11th hour and then accusing me of lying that they had told me - when I had an email from the Connells Manager apologising he forgot to mention it(!). Subsequently lodged a formal complaint that wasn't lodged for months and was only lodged when I reminded them! Amateur hour, it really was. Do yourself a favour and save the stress and headache of dealing with these people.... Read more
Seller
6th Nov 2018 (6 years ago)

S Best

5/5 Stars
Excellent and friendly agents, great communication and are very knowledgable about the local area... Read more
9th Jun 2018 (6 years ago)
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