Would recommend gatekeeper to anyone renting properties. As I am a new landlord, I felt completely at ease as Gatekeeper guided me through it and kept me updated every step of the way. 5* service from all the team especially Lucy and Sarah, my home is in good hands
First of all this is a general review of what we experienced with Gatekeeper agency I'm not making referrals to any agents as most of them are nice and friendly but they are not there to make you better they are there to make money from you.
1.Comunication with tenants it can be improved by providing them a phone number which is free to use and contact the estate agent
2.We didn't felt supported with agents smiling and temporarily emphasizing with us without taking real actions to show their support
3.There has been and end of tenancy fee taken from our deposit early than at the end of tenancy, without anyone notifying. We had to ask and find about it and the explanation was 'anyway that fee is taken from the deposit at the end of tenancy'.
4. We had 3 inspections over an year and a half without any issues at all but at the end of the contract we had money deducted from our deposit for silly reasons like grass has grown into the flowers, CO2 sensors not working or dirty oven.
5.All the reasons for deduction we have not been present when the inspection has been done, so we cannot verify anything as the agency didn't provide any photos with how the garden has been 'repaired' or how the oven is looking after being cleaned and where the new CO2 sensors has been installed and replaced. Not to mention that nothing was new in that house and they were expecting to be like new.
6.What I think is that they are applying this issues to many as possible tenants trying to deduct money from their deposit.
7. In the end doesn't matter how hard you are looking for the house or place you are renting from Gatekeeper there allways be issues raised at end of tenancy to deduct some money. This is all about really for them or Gatekeeper ''money''.
In the end I would like to mention that this is a honest review about what we experienced with this agency, I don't know if there are others better there.
I cannot recommend the services of Eliot and Oliver highly enough working with them since they opened. In particular, I have found Vanessa Brooks to be exceptional member of the team who consistently delivers above and beyond. At each interaction, she consistently exceeds my expectations. Expertly managing repairs, maintenance and co-ordinating workers whilst always providing regular timely updates on progress. A rare tallent who is respected by both landlord and tenant. The ultimate 'safe pair of hands' for both me, my properties and my tenants - I could not be more pleased. I have been a landlord for 16 years and worked with several agencies over the years - none of which have come close to the standard of service that I've enjoyed with E&O.
Awful experience. In my opinion, no concept of Customer Service. 1 star flatters.
In my recent house search Cameron was the only agent to keep regular contact and updates with new properties that he thought maybe of interest. In an age of being bombarded with emails it's refreshing to receive the personal touch and actually feel like a customer getting fantastic service. I have been dealing with too many agents who don't see to know what good customer service is and have not shown the consistency Cameron has, so thank.
Excellent service, professional, efficient and well informed during the process of our purchase. Truly above and beyond assisting us secure our forever home! Thank you team especially Stephanie who really pulled out all the stops - we believe completion wouldn't have happened without the dedicated service provided - Excellent - 5 Stars - Thank you!!
We bought from Savills and it turned into a difficult protracted process. Sebastian from Savills was in constant contact and always helping to get the sale through. Without Seb being so proactive, I think we would still be trying to get the contract exchanged.
Savills did a very good job for us. The market was really difficult and they got us to pitch our price at the right level to sell. When others were getting no viewings, we had a steady flow and an offer arrived after about a dozen. The support given throughout by Anthony Coaker and Ben Langridge was first rate.
Unit B11, North Swindon District Centre, Thamesdown Drive
Had to contact the lettings team, Shaun was very helpful and knowledgeable. Thanks for your help.
Valued my property low. I went with another firm at a higher price and it sold immediately. Since then, despite telling them several times that I don't want to be contacted by them again, they continually call me to the point where I've had to block their number.
I was super impressed with the hard work, dedication and professionalism I was afforded throughout my dealings with Hilton & Smythe. Every person that I dealt with was a real credit to the company and I wouldn’t hesitate to contact them should I ever need to buy or sell a business again. I would like to say a special thankyou to Matt who was the shining star.
Well done Karen. Great service and we sold our cafe despite Covid 19.