We were impressed with the standard of service and professionalism of Johanna and all the staff at Hamptons from the start. We had used another estate agent in the area and when we signed up with Hamptons, the difference was obvious. We were given sound and objective advice and staff were always available with help with issues and proactive around keeping us unformed. Overall, we were very satisfied with Hamptons and would eagerly recommend them to others.
Don't use Hamptons!! We have been hugely disappointed. We chose Hamptons as they have offices in several other areas and thought they would have good reach. They sold the house (although it was priced to sell), but the disorganisation and incompetence in their office is staggering. After the first showing we came back to find the front door was unlocked! Upon issuing the keys to the photographer they omitted to say we had an intruder alarm! When we were sent the draft brochure we asked that some pictures were changed as we were unhappy with them - it got published anyway, without our sign off and the Pièce de résistance... We had said we didn't want a "for sale" sign up as we didn't want everybody in the local to know our business, yet as soon as we exchanged contracts, an oversize post card with a big photo of our house dropped though the letterbox with the title "Sold in Marlborough" We were truly shocked, I can't believe that such a big agency can operate in this way. And what did they say when I complained? "well it's in our terms of business" - They could have asked!!!! I'll never use Hamptons and would advise you not to bother either
Very poor managed lettings experience.
The house was unfinished but on leaving the landlord has asked for our full deposit. Watch the 'we have had loads of offers on this' complete lies. House had faulty heating, water leaks and a vile smell. We had 30+ visits in just over a year. Marlborough has many London customers so they don't give a monkey what you think.
Humberts were amazing at selling my house and also dealing with my neurotics ramblings when trying to navigate the stressful process of exchange and complete. The whole team knew who I was when I rang up and were extremely professional yet friendly. Couldn't recommend them more!
I had a very good experience with Humberts, Marlborough Office. This branch has a great range of properties available on its books and I quickly found a house I liked, which I have now purchased with the help of their polite and enthusiastic staff. The team went out of their way to ensure the smooth passage of this process, holding my hand throughout in spite of some rather rocky moments (due to problems further back in the 'chain'). They were obviously working hard for the vendor but it always felt as if I, the buyer, was of primary importance... Highly recommended!
Jonathan at Brearley & Rich was the estate agent for a house we recently bought in Great Bedwyn, near Marlborough. Throughout the process, Jonathan was genuine, open and honest, and a pleasure to deal with. He was quick to respond to all our queries, and worked hard to ensure a fair outcome for all parties. The bag of goodies that greeted us when we moved in was the perfect end to a great service!
Brearley and Rich managed the sale of our property throughout all the stages. They are extremely knowledgeable about the local areas best points and the market. They are genuine people who care about providing a professional service.
• The house details were prepared to a high standard quickly.
• Jon Rich was involved in all stages of the process. Including meeting prospective buyers. His knowledge and experience proved crucial in selling our house.
• For this reason, they sold our house after only 2 viewings, and this was after it had been on previously and not sold.
• Even though we were at the top of the chain for 5 houses, Jon was in contact with all stages of the chain and kept us well informed. If we had any questions, they were always answered promptly.