I was really pleased with how quickly Allen & Harris managed to sell our home, especially with the market being quite difficult at the moment, Kate & Ben did the viewings on my house and were really good, giving us feedback as soon as they could, I had weekly updates, Kate is the manager, and she even decided to make my property Managers Choice, which I was totally overwhelmed by. Damien was really friendly and easy to talk to and did an amazing job on my property details and my property even made an appearance on their Instagram page. Anthony the mortgage advisor did our mortgage, we could have gone directly to our bank but, Anthony took all the hassle away and did it all for us which meant we did not need to worry that we had done something wrong! Our mortgage offer for our next property was out within the week, which was great as our own bank could not see us for two weeks! All in all a brilliant service I would highly recommend the team at Chippenham great job guys thank you
We used Allen & Harris and also Anthony as our mortgage broker, and we couldn't be happier with the service we received. Anthony assisted us along every step and couldn't have been more helpful. We would often email him out of hours and he would reply instantly, giving us the answer to our numerous questions. He consistently went above and beyond to provide us with the very best service.
We will definitely be using Anthony again in the future and would recommend him to everyone.
I would like to thank Poppy Watts and Laura Davenport for all their hard work helping us to proceed with our new tenancy. They have made sure it has all gone smoothly and kept us informed all the way. Top class service all the way.
The service they provide is less than half a star.
They will do absolutely nothing after you enter the property. Before you enter they will look like they want to help you. But they won't really.
After you pay the deposit the mask falls.
They won't even reply to your e mails, one person will pass one the "issue" to the other or the manager with an endless procedure. Nobody is having the same information with an other. No one is taking ownership for not replying or for the many issues of the property.
For instance they have a number to call on Saturdays for emergencies and when you call there is another message saying that the offices are closed.
They say that we breach the contract and they ask money for imaginary fees. They attach the hole contract so if you are naive and you do not have time to go through the hole contract you pay the money.
They also do think of your time costs for moving back and forth to their offices they will call you to go but they will forget to tell you they need your passport for example so you go back and forth for no reason whatsoever. Just for their own amusement.
We are currently unfortunately living in one of their properties we have told them the boiler is not working properly. Instead of sending a person to take care of it they sent a "contractor" who "fixed" it for 5 days and now on a Saturday the boiler is again broken.
For sure we will have to move again shortly to escape their ignorance and bad service but from now on I would be a person who will always say the worst for their agency based on my one and a half really bad experience.
Unimpressive. Rang up trying to view a house over the bank holiday weekend and they said (very unenthusiastically) that they’d speak to the owners and call me back. They never got back to me. Rang again this morning (Saturday) and have been told nobody can give me an answer till Tuesday next week by which stage my wife and I are back at work. So I’ve given up on that house. Hope the owners aren’t in a rush to sell!
Chelsea was fantastic, constantly chasing for updates and really driving the process forward. She not only did this for the house we were buying through Richard James , but for the entire chain. This really made things move quickly, without her i am sure the process would've been at least a month longer. Excellent Service!
Website is very variable on the phone version. Also, really do not like the popups on the site.