Professionals are professionals... This is my first thought and the opinion I created by meeting Anita in our viewings with the agency.
Excellent response, skilled presenter, knowledgeable of the market, human approach.
Thank you for your assistance...
51 days ago
Me and my partner were interested in a one bedroom flat they were advertising. Called on Tuesday morning to see if I could book in a viewing, the lady who answered said the gentleman who handles the property was in a meeting but she would pass on the message and get him to contact me later on. The day goes by and no one calls. I call them back on Wednesday, the gentleman says he "didn't get my message" and tells me they'd have to arrange the viewing with the tenants and see if they were ok with me and my partner going round on Saturday at lunch time to see the flat. He said he would contact them and then get back to me. Once again, the day goes by and no one calls me to confirm or cancel the appointment. I decide to wait until Thursday afternoon when I give them another call and the gentleman informs me they can't get in touch with the tenant (which, in 2016 I find really hard to believe) so they can't confirm my viewing. To this point, after having to chase them up like that for something so little and simple as a 5 minutes viewing, I got fed up and informed the gentleman that if he couldn't confirm the appointment by Friday morning then I would have considered it cancelled. I was shocked and absolutely not impressed when he told me if I wanted to cancel I would have had to call them (AGAIN) to cancel a viewing that's never actually been confirmed in the first place! I don't hear back from them all Friday so I assume our appointment is cancelled, but on Saturday at lunch time I get a call from them saying that we had a viewing booked in for that time... I am honestly appealed, I work in customer service and I know I'd lose my job if I had to be so rude and inconsiderate with my clients!
If they can't even organise a simple viewing by communicating with tenants and getting back to people who are interested in the property, I don't even want to begin to imagine what it would be like to work with them in case you decide to move forward and rent the property. I surely won't ever find out, not keen on dealing with them again!
1607 days ago