Each and every member of the Hamptons Lettings team is super efficient and very approachable making it possible to quickly build a friendly working relationship.
We bought our first buy-to-let investment some five years ago and have relied on their expertise from the very beginning. As a retired couple Marion and I have been happy to to take care of the overall management of the property but have put our trust in our 'friends' at Hamptons to secure the tenant and in that role they have excelled. So it's a big round of applause for Emma, Mark, Fee, Shelly and Harriet.
Hamptons International at Tunbridge were able to let our flat at the asking rent within a few weeks of it being marketed. The process was handled well by the staff and the paperwork very comprehensive and promptly dealt with - conveniently via email to speed everything along. A good service overall.
On behalf of Aimrok Ltd
Having become completely disillusioned with selling my property in what is a pretty static market (as well as being fobbed off by other agents in the process), I thought that Freeman Forman would be just like the other agents - "promising the earth and not delivering." This could not be further from the truth.
I met Charlotte whilst viewing a potential property and I was instantly drawn to the refreshing approach that FF take with their clients. Within an hour of viewing the property - Charlotte was on the phone to book an appointment at my property for me to meet Stuart - the Branch Manager.
Stuart was fantastic. Realistic, charming and not your usual "salesy estate agent." We talked about the area, the market and what was selling and for how much - not the bog standard "I'll get more than any other agent" flannel that can occur in the process of selling property through other agents.
Having not sold before, Stuart guided me through the process and with the help of his colleagues (Charlotte, Ebony and Emma) I was under offer within a matter of weeks!
Each week I was called with an update and a discussion on "this is what we propose this week." This was a far cry from previous agents who don't get in contact for weeks on end and simply make excuses as to why there has been another week of no interest. FF were innovative in their approach and found potential buyers with ease from the outset.
I liked them so much, I ended up buying my next house with them also! Dealing with the team at FF has been an absolute pleasure and they have made the process seamless from start to finish.
I would not hesitate in recommending the services of Freeman Forman to both buyers and sellers alike!
Thanks a million guys!
The worst estate agent I have ever dealt with, very poor customer service, I had put an offer on a property which I liked and they told me that they would get back to me on the day that I had put the offer. However, they didn't get back to me for a week and I was very disappointed with their appalling customer service. I tried to phone them numerous times but I was getting conflicting messages from lots of members of staff and I was confused to which one was true. When the right member of staff got back to me he told me to wait for longer since someone else was interested in the house and they were hoping the person would perhaps offer more money. He had told me he would get back to me after the weekend so the owner could think about it, however, when it was Monday, they told me that the owner had not got back to them and they were still waiting for a response. Also, they told me that on Wednesday they had a viewing booked for someone else so I had to wait for even longer. After that, they didn't get back to me at all and I didn't hear anything from them until I took matters into my own hands and phoned them up to ask them if they were going to accept my offer but got a response saying that they had already sold the house to someone else and they had already instructed a solicitor. Appalling. Absolutely Appalling. I would of thought as a standard procedure that they would have sent me a formal letter telling me but I didn't receive anything in writing but just a curt conversation on the phone. i shall never buy a house through Freeman Forman Tunbridge Wells ever again and I strongly suggest that no one uses this as it is a rip off and they have appalling customer service.
The lettings team at Freeman Forman are extremely helpful and friendly and even now we've moved in, they still give us as much care and friendliness as they did when we were looking for a property which is often not the case with many agents.
Absolutely terrible. They asked for a deposit on a property to let while we were selling our house. They were informed of our position as soon as we expressed an interest in the property. They still took a deposit knowing it was likely we wouldnt be able to move in time. This is only my second move in 33 years and on any occasion when I asked Freeman and Foreman for advice as to whether we would be able to move they palmed me off with waffle. On more than one occasion I suggested they ask their sellng department. This didnt happen and as soon as I paid the deposit they started to apply pressure for a moving date! When I spoke to a reputable letting agent they said that a deposit shouldnt be taken until I had exchanged contracts on the property I was selling. Be very wary when dealing with this company.