Have bought and sold a few houses through Wood and Pilcher in Heathfield and every time they've provided an excellent service and 100% professional. Wont sell any houses with anyone else now, unfortunately I might have to buy through other agents though!
The lettings team at Freeman Forman are extremely helpful and friendly and even now we've moved in, they still give us as much care and friendliness as they did when we were looking for a property which is often not the case with many agents.
Absolutely terrible. They asked for a deposit on a property to let while we were selling our house. They were informed of our position as soon as we expressed an interest in the property. They still took a deposit knowing it was likely we wouldnt be able to move in time. This is only my second move in 33 years and on any occasion when I asked Freeman and Foreman for advice as to whether we would be able to move they palmed me off with waffle. On more than one occasion I suggested they ask their sellng department. This didnt happen and as soon as I paid the deposit they started to apply pressure for a moving date! When I spoke to a reputable letting agent they said that a deposit shouldnt be taken until I had exchanged contracts on the property I was selling. Be very wary when dealing with this company.
We viewed a house through this company last year, we actually then booked a second viewing.... but after not getting a phone call or asking for any feedback after that viewing, they may well have cost their vendors a sale. Their communication was poor throughout, and they didn't seem very professional to me. Wouldn't use if I was selling my house.
Hard work and not very professional at times re property management. Need to stay on them and very average company.