Very happy with the service provided by Rose at the Huddersfield branch. Proficient, professional, and friendly! Thanks again for helping me find my new home!
I am a landlord of 1 property and used these guys as letting agent for 12 months.
I am not exaggerating when I say the worst customer service I have ever received.
They use a 3rd party called sequence to manage the letting and there is zero communication between them.
They allowed someone to view my property who damaged some blinds during the viewing. They promised me more than 10 times that they were going to fix the blinds which never happened.
They also sent people to view my property and forgot to tell me they were coming.
Now the tenancy has ended and they are still chasing my tenant for overdue rent as they have not realised the tenancy has ended. They also owe my tenant her bond back which has been asked for several times.
They never return calls, never communicate to each other, just generally bad basic customer service. The only thing they can do is take money. 1 star is 1 too many.
Awful experience, was purchasing a property through the Castleford branch I found their way of working & liaising with people quite poor, however what really surprised me was when the purchase became "challenging". They informed me the vendor wanted to put the property back on the market by email!!! Didn't even warrant a call, I only hope they have the decency to share the property "challenges" with others .... would not recommend to anyone buying or selling.
Very happy with service. Kept informed at all times. Lovely staff always cheerful and helpful.
Chris and Christie at the Normanton branch of Reeds Rains were very professional in all communications regarding selling my property and helping me buy another property. If in the future I had to move again I would 100% recommend them.
I always felt like the estate agent was working on my behalf. The particular agent who was dealing with my sale was always professional, courteous and prompt at returning my calls. She was aware at all times when there was a delay and acting to preempt any problems from occurring.
Fantastic Estate Agents. Went the extra mile at all times and made house moving as stress.ess as possible. Liz was absolutely superb. Would strongly recommend them, they were always available, very personal and always happy to chase up everyone else who may not quite work with theirs
Tried calling this agent a few times on properties and nobody seems to have a clue about what is what. I gave up and found a house with another local agent who had friendly staff. A smile and respect is all it takes for your clients I say. Chris North Properties .... No thanks