Everyone we dealt with at Reeds Rains in Wakefield were really helpful, friendly and professional.
We had recently had a poor experience with another estate agent. The difference with Reeds Rains was like night and day.
David came to value our house. He was smart and approachable. He gave us an honest assessment of the pros and cons which we appreciated. There was no pressure and no bs!
Once we signed up we dealt mainly with Janet . She always answered our questions in an honest way but never made us feel like our questions were stupid. She kept in contact with us and made us at all times and really guided us through the process.
Personally I would not use the solicitors that came as a package again due to communication issues.
I would definitely feel very comfortable using Reeds Rains Wakefield again or recommending them to others.
58 days ago
Reeds Rains Lettings LTD - I will try again as you keep flagging up my google review and having it removed, I am a legitimate customer and i have the right to give my feedback on your services but yet you persist on removing my reviews, I have been dissatisfied with your service from day one and i have legal right to review your service.
BAD Service , BAD Letting agents
Take your money and offer nothing but complete and utter misery!
1. As a tenant who has never missed a rental payment or delayed a payment in many years of tenancy with them.
2. Repairs / Maintenance
This is run in another city Manchester Repairs. Sorry everyone if you need to get a name they may not work their very long so the next time you ring your out of luck trying to get hold off the person you spoke to last.
3. The Complaints Procedure
Customer service, is basically pointing the finger at the landlord, contractors anyone really but themselves. They send inspection letters that are a templates and are demeaning and condescending making you feel like a child. There complaints procedure given out to me was 3 years out of date
I have had inspection reports like leaking roofs, guttering, mold, electrical wiring unsafe. Seems they are powerless over the landlords obligations and do nothing in an emergency even when gas and electrical safety is concerned.
Its seems today Reeds Rains Lettings are in many areas of the country leaving little or no choice for tenants but to re-let with them or struggle to find a property in your area.
Really know-one no's whats going on and renting from them has been without a doubt, the worst experience i have ever had in my life .
Tenants Beware of this letting company and i really mean this BEWARE! This is the second home i have let and the second time i have had major issues.
1339 days ago