Our house took 1 year and 2 months to complete and we were kept in the dark throughout by Douglas Allen - they were awful at getting back to us and when we did finally get in touch, we were constantly lied to or they made excuses. At one point we weren't even aware that the chain had broken and was being rebuilt!
Mark is the most unprofessional and inept character I've ever had the misfortune of dealing with - Charlotte was just one of his puppets who I felt sorry for as she constantly had to cover for him. Jonjo was actually good at his job and he should be running the show there, not Mark! The 'sales progressor' acted more as a barrier to communication rather than an accelerator. I would never leave a property transaction in their hands - you'll get burnt!
No doubt they'll respond to this blaming solicitors or the builders at the top of the chain - who i'm sure share some of the blame - but this doesn't excuse them from the unprofessional manner by which they conduct their business.
Great service - polite, friendly, professional. Took care of any queries/issues with care and speed. Never caused us a headache once.
We've been renting a flat in Epping for a year, the agent was Montagues on Epping High Street. The team are very approachable and dedicated to helping you with any issue raised, resolving most with a short time frame. If I was a landlord, I would definitely use there lettings management service.
I recently bought a bungalow where On Properties were the selling Agents. It was a very troublesome, albeit short chain which had been on the verge of collapse on several occasions. I can only say that On Properties were excellent in keeping the chain intact. They basically acted as both Agent and solicitor, dealing with all manner of issues directly. They returned calls when promised and generally kept both parties fully updated. In what can often be a fraught situation their professionalism and prompt actions saved the day. I would certainly recommend them to others.
Modern agency with a real insight into property and local area knowledge second to none
2 weeks ago I sold my house with Balgores Hayes in Ongar. The service and help I received throughout the process especially from Lee Davey and Paul Hayes was outstanding and I wanted to say a big thank you!!
I would recommend anyone to sale or buy with you guys!