I would highly recommend Entwistle Green to anyone thinking about renting their property out. I was initially very dubious about renting my property but after speaking to Tom Lovelady who is the manager of the Maghull branch I was soon put at ease. He explained everything in great detail and found suitable tenants within 2 days All the staff here are extremely professional and helpful from beginning to end. Great experience and would use again.
Promise alot but deliver very little when using them to manage your property. I've had the Maghull branch find me 2 tenants. One left suddenly and I was not forewarned. A letter was sent but never received. Entwistle and Countrywide don't appear to communicate with each other and I had one making excuses for the other. Inevitably it was me that paid the price.
I've now rented my property again (perhaps the last with them) and the communication breakdown has started again. I've got Countrywide contacting me as they hadn't got my rent and I have to tell Entwistle what they've said. I've also had a maintenance issue of which they've just got an electrician involved and provided no evidence it was actually my tenant's fault. A light 'fell' off the wall. No investigation whatsoever as to how.
Each time we have at least 3/4 people involved and they offer very little support! Numerous times I've called with the promise someone will call me back and nothing. I will be looking elsewhere when my current tenant leaves.
First Class Service. Thank you all for the professional, friendly and efficient customer service
Currently having a terrible experience trying to buy a house through Karen Potter! I know she makes her money from sellers but if she carries on putting buyers off she won't be selling houses! I'm sick to death of being spoken to like dirt by Sharon Brown. She looks down her nose at me every time I go in & speaks to me like a child.
Karen Potter are doing nothing help me or find me a house. if I ever manage to buy a house, I won't be reselling it through Karen Potter!!!
Placed our property with Ian Anthony , found the staff very professional and they kept us well informed about viewings , property was sold within 2 weeks and we were delighted with the service , a big thankyou to Ian and all the staff
Had a horrible experience, staff well let us just say the older staff have no manors. My experience was nothing short of vile!! And not to have a card machine, everything has to be cash is a strange way to work?? Be carful if dealing with the company! I found a lovely property to rent went down to the office with my application form and was told by member of staff that they only deal with cash?? So I was a little taken back but paid the fee. Completed the credit check form, I ended up on hospital, but had one missed call from Ian Anthony’s office no message left for me just a missed call, I got out of the hospital to find the house back up for rent?? Mind I was in hospital for two days not long, I was not happy I went into the office to be greeted by staff informing me that the manager would be with me shortly, 30 minuets later a gray haired man came towards me with part of the fee!!! And very rudely informed me that he had taken money for his staff time??? What time they did nothing but mess up?? I trued to talk to this man in a calm and appropriate manor, which in return I got nothing more then a abrupt and unprofessional manor from this person. I have reported this agency to the onbuds man. Please be careful when dealing with this company. I should have gone with my gut feeling at the beginning and not delt with them! Strange only taking cash.
Great estate agent dealing with sales and purchasing
I showed an interest in a flat in Aughton and went to view the property, I asked the new agent to ask the landlord a couple of questions, after a week or so I phoned the agents and was told that they had tried to ring me and my phone wasn’t ringing out so they emailed me which I didn’t receive, I said that no one else seemed to be having a problem contacting me. The agent apologised and said that it might of been a problem at their end, they then told me that the flat had gone and rented out to someone else whilst trying to contact me. I won’t be dealing with this agents again as I don’t believe they were trying to contact me. POOR SERVICE.