I have used Halls 3 times in buying & selling properties & always found them professional and extremely helpful. I would not hesitate to recommend them and more recently have been delighted with my experience dealing with both Oswestry and Ellesmere branches.
The least accommodating estate agency I have ever had the displeasure of dealing with. If I were selling my house with them I would be very disappointed.
I wanted to book a viewing on a property which they would be hosting as it was vacant. They had nothing at all for two weeks and couldn't accommodate any of our chosen hours but eventually we compromised and booked the viewing. Two days before the viewing is supposed to happen I got a call to say they were cancelling our appointment and were instead holding an open house on the property earlier that day because they had a few viewings and wanted to save themselves some effort.
If I were the owner of the property in question I would be finding a new agent ASAP and I urge anyone considering using them to take this lack of service into consideration when making your choice.
Will NEVER view a property with these people again. Disgraceful, inconsiderate way of doing business. I book a viewing and TWICE to different advisors when asking about the property make it clear I will travelling 2 1/2 hours drive to view. One would think they would have the decency to advise me that it appears to have had some movement, instead of waiting until I am the front door of the property to tell me, and pointing out the long cracks above the front door - they are chartered surveyors, I am not, but even I could see, when inside the property, that the floor was badly sloped in the hall and together with the cracks in the structure above the door it would need a structural survey, which do not come cheap. When I telephoned to ask about the structure, I was told by an advisor who sounded about 12 and spoke to in very curt manner, that others had asked about the movement and they did not know , it was and neither did the vendor. I mean we are not talking a minor defect here!! So I expressed my disappointment and she responded, Well! thats just the way it works. So rude, inconsiderate and unprofessional. Mind after getting through the 5 minutes of dialogue on their er phone I suppose I should be pleased they even answered. Put me off Oswestry all together if that is how they treat fellow human beings.