I've rented through Julian Carthew for one year. Have had a very positive and professional experience.
Very poor experience with this company. They were happy to rent a property that had been constructed without planning permission and as a result had no council tax valuation. Any lettings company that is complicit in council tax evasion should not be in business. DO NOT RENT THROUGH THIS COMPANY!
Our representative - Tristan Hall, provided a first class professional and personal service. No ask was too much. Tristan provided helpful 'on the ground' assistance and regular updates throughout the whole sales process from start to finish. Thank you Tristan and well done.
Recently rented a property through Michael Graham with Tristan being our contact. He went above and beyond to help us secure the property, which wasn't easy given we were relocating back to the UK from the west coast of the USA. Took us on a video tour which was invaluable. Thanks, from a very grateful family.
I openly admit I was in a cynical mood by the time I got to Tim Russ.
A bit wounded by poor experiences with two other local estate agents, my anxieties were heightening as I recognised the house I was trying to sell was becoming increasingly difficult to do so as a result.
However, when I first met Simon and Cathy and, later, Dan, it became quickly obvious that these guys are WAY above any of the competition in the area.
Straight, thorough, honest, re-assuring, enthusiastic, prepared to go the extra mile - and also extremely pleasant to deal with.
Everything other agents in the area aren't...
We'd had previous dealings with your predecessor Gavin back in 2014 and 2015. He too, was extremely pleasant and called me from time-to-time before he moved on to see if there was anything he could help with.
So, I already knew I liked your agency. The lesson from that was that we should have gone with you to start with.
However, had we done that, I may not have realised just how good you guys are and I might not have appreciated you as much!
Many thanks to you and your team once again.
You will never truly know just how much I appreciated all your efforts and what an absolute pleasure it was to deal with you.
If I had to sell another property in the Risborough area, I would go no further than Tim Russ.
We have had the most wonderful experience of buying our property with Tim Russ. They were incredibly friendly and professional throughout the process. Our main contact was Cathy Groves - who has been exceptional! No question was too much and she was incredibly delightful and a wealth of information. A true asset!
Rachel at B&B was the only one who kept us informed about our move and pushed everyone along to make completion go smoothly. She was bubbly and helpful when things were stressful. As our last move was 34 years ago, things seemed very daunting, but she reassured us at all times.
Thanks Bonners & Babbingtons for making our house move as smooth as possible...especially to Ella Mullett who has been fab!