Eddie was great to deal with during our purchase of Woodside House, Chenies. We had lots of questions about the property and he always took the time to answer them in detail and promptly.
Many thanks to Eddie and his colleagues !
Update: Recent events have shown that Knight Frank has still not addressed the first issue raised in this review. I am awaiting a reply to the message I sent to the email address given in Knight Frank’s response.
Despite many requests not to, Knight Frank staff continued parking on our private driveway, thereby blocking access to properties on our estate. Such “me first” behaviour contrasts starkly with the considerate nature of the people who live here. We ended up having to notify the police about harassment and some Knight Frank staff have been permanently excluded.
Cached web pages show that the property Knight Frank manages was advertised to let for nearly 5 months, in which time the rate was dropped until finally it was advertised as under offer. The tenants who eventually moved in must have been delighted at having bagged a bargain. At the same time, new tenants moved into an identical property just over 2 weeks after it was put on the market by another agent at more than 8% above the rate last advertised by Knight Frank. Another identical property has just been let in under 3 weeks. What does all this say about Knight Frank’s marketing capability?
A month ago we had to ask the owner of the property to pay the annual maintenance charge, as Knight Frank had not done so.
We deal with 3 other agents in Beaconsfield; in our view they are head, shoulders and knees above Knight Frank.
We have recently purchased a house through Hamptons. Unfortunately, we were plagued by all sorts of problems during the conveyancing process. I believe that without Max's calm and professionalism the chain would have collapsed. He was absolutely brilliant and I am truly grateful for all his help.
Hamptons recently acted on the sale of my property and did an excellent job. They achieved the sale price I was looking for, and ensured that everything progressed efficiently beyond the accepted offer. Claire Barker was our agent at the Great Missenden office and did a superb job.
Rachael Salma provided myself and my partner with a fantastic service throughout the entire process of remortgaging our property. She communicated each step to us clearly and we felt she listened to all of our requests and found the best available deal to suit them. We were very happy with the level of care shown to us and would definitely remortgage with her again!
Very disappointing to say the least. Arrived at a viewing yesterday. No Agent arrived. called the office this morning and was advised the agent would call me back. No phone call. Called the office again to be advised the agent was unable to get hold of the current occupier so didn't attend the viewing. Oh silly me to expect a phone call or an email. Booking was made the Saturday before for Tuesday evening viewing. My fault apparently as they didn't sent a confirmation text. Is this how new clients are treated? well i certainly won't be dealing with them again.
Selling the house is a stressful experience. Simon and his team worked hard to make it as smooth as possible. We would recommend Tim Russ & Company to any one thinking of selling. Achieved a good price and got value for money.
Viewing arranged for a property with Dan. Happened to see on rightmove and confirmed on Tim Russ website that the property sold previous day. No contact whatsoever to advise this, not even an email or text yet they managed to.update their own website and Rightmove I had to call the office and all I got was an empty apology. Very unprofessional
The service we received from Gill and Sue Mailley was superb and gives estate agents an excellent name. We have had a very complicated and long chain and throughout they have been helpful and calm and always given clear and good advice. They are a credit to your company. Thank you.
Justin and Gill at Tim Russ in Beaconsfield provided us with excellent service during the sale of our property. They were both very professional, efficient and helpful, answering all of our questions and acting promptly when required, which is very much appreciated - highly recommended.