Very good customer service, house offers came in quickly and staff went above and beyond to help us with the exchange/complete. Sue helped us with this sale and our previous purchase - both times she was fantastic!
Very good professional service, kept us informed at all stages and treated us with respect throughout the process. Thank you
We have recently sold a property using Michael Graham. Paul Copping was our contact and we were extremely happy with the service he provided. He proved to be very efficient as he took us through the process of viewings, offer and finally completion. We were kept well informed at all times of any progress and any contact has been with competent,sociable and knowledgeable staff. Almost a breeze! Thank you.
The office is comfortable and you can have a conversation without being overheard. Its clean and you can see a good selection of properties. The office is easy to get too.
I openly admit I was in a cynical mood by the time I got to Tim Russ.
A bit wounded by poor experiences with two other local estate agents, my anxieties were heightening as I recognised the house I was trying to sell was becoming increasingly difficult to do so as a result.
However, when I first met Simon and Cathy and, later, Dan, it became quickly obvious that these guys are WAY above any of the competition in the area.
Straight, thorough, honest, re-assuring, enthusiastic, prepared to go the extra mile - and also extremely pleasant to deal with.
Everything other agents in the area aren't...
We'd had previous dealings with your predecessor Gavin back in 2014 and 2015. He too, was extremely pleasant and called me from time-to-time before he moved on to see if there was anything he could help with.
So, I already knew I liked your agency. The lesson from that was that we should have gone with you to start with.
However, had we done that, I may not have realised just how good you guys are and I might not have appreciated you as much!
Many thanks to you and your team once again.
You will never truly know just how much I appreciated all your efforts and what an absolute pleasure it was to deal with you.
If I had to sell another property in the Risborough area, I would go no further than Tim Russ.
Viewing arranged for a property with Dan. Happened to see on rightmove and confirmed on Tim Russ website that the property sold previous day. No contact whatsoever to advise this, not even an email or text yet they managed to.update their own website and Rightmove I had to call the office and all I got was an empty apology. Very unprofessional