What a stress free, fantastic experience we have had with Your Move Retford. After a negative experience in the past with a different estate agent, we were very nervous. The staff at Your Move have been professional, friendly and helpful since day 1 and sold our house in 8 weeks. A special thanks to Richard who has kept in direct contact the whole way through. I would definitely recommend Your Move to anybody wanting to buy or sell. Thank you ????
A Google User
Contacted customer service at Your Move Retford in July and it took 2 days for a response from Georgia Rowland (which is fine, as usually it takes around 24 hours to get through emails), but then, after one reply I've been completely ignored. A month later, still haven't heard anything from Georgia Rowland, after multiple emails asking for a response. Really a pain, as we needed to move out ASAP and had cash ready to go to move in to a new home! Really disappointed.
John and his team were amazing on selling my mums house.
They treated me with respect an a lot of things were taken out of my hand due to the delicate heart breaking situation. Always on the end of the phone when i needed I just left them too it .They went beyond what a Estate agent does to make the house sale letting people in the house when needed work on it.
I also use them for my house rentals and Claire and her team also do a good job.
I would recommend them to any one for a good reliable prompt service .
We have recently completed on the sale of our house using Newton Fallowell in Retford. Throughout the process they were helpful, supportive and reactive to our requests. We live away so they also did all the viewings and kept an eye on the house for us too. We experienced some legal/conveyancing issues due to poor advice from previous solicitors but Newton Fallowell kept on top of the situation and helped resolve things much more quickly. I would have no hesitation in recommending them as agents. We dealt with Mandy, Gareth and Millie in the main who were great - however all staff we encountered were very helpful.
I am writing this to say what an amazing mortgage advisor and support Grace Kitching has been all throughout our big step into buying our home!
We had some serious problems that we kept running into and everytime, Grace reassured us that there would be a way through.
My husband is here on a spouse visa (non EU National) and we struggled with who we could use as a mortgage provider. We had been offered Mortgages before by banks and then when getting ready to apply we we're told we couldn't have it or the deposit had to double.
We viewed the house first in September and went to Halifax... No good, They did us over there. so we thought, we'll wat a bit get a bit more deposit and then see how we go...
Luckily for us in this time the price of the house we fell in love with dropped.. IT WAS MEANT TO BE.
SO we made an appointment with Grace t see what we could do next.
I'm not joking when I say it was like talking to a friend every time we spoke. Grace gets really involved and she wants to really make the effort for you. Poor girl stayed late a lot too as both Hubs and I work silly hours on the week.
Grace is so approachable and when we got towards the end we had a mishap..... DO NOT SEARCH FOR LIFE INSURANCE ON MSM, GO COMPARE, Or any price comparison SITES AS IT TOTALLY DESTROYS YOUR CREDIT RATING!! This ruined our 5% deposit option so we had to get a gift from a friend ASAP. Lucki;y we could and everything went smoothy again.
Lots of reassurance from grace email updates, texts, phone calls, EVERYTHING!
I am so happpy with all the hard work Grace put into us and I really wish there were more people like her in this business and the world! It would be a much better place!!
I would also like to say how sorry I am it's taken so long to write this review, and for all of you reading it..
Grace is a STAR!!!
Really Well Done and THANKYOU SO MUCH!!
Robynne and Karim
Absolute w***ers!!!! Upon applying for tenancy I had to do their admin for them! Even though I paid a large admin fee! I had to draw up my own authority to disclose contract to send to the council to release my reference to William H Brown, the lady at Bassetlaw council who I spoke to said in the 35 years she had worked there she had never heard of a tenant having to do such a thing, and it's always the estate agents who do it.
We've paid our rent on time every month for the past two years, without exception! Yet every month without fail we receive letters, emails, phone calls, saying we are in arrears, and we tell them every time that it's been paid, they take one look on their computer and see it has in fact been paid! I understand oversights happen, but every month? What a joke!
Also they will not leave us alone! Wanting to send people round to do this and that all the time! They want to do inspections every 3 months! Which I find a complete invasion of privacy! The snotty pr*ck that comes round wants to poke around in my bedroom and everything! Absolutely disgusting service from these clowns! I urge anyone looking to buy, sell or rent a property to avoid William H Brown at all costs!
Also check "trust pilot" there isn't a single review above 1 star!
AVOID AVOID AVOID!!!!!!!
I found all staff extremely helpful and pleasant to deal with. They were very time efficient in response to emails/message and quick at processing the documents. Overall I was very satisfied with the whole process and would use them again in the future.
#### WARNING ####, make sure you get valuations from other estate agents, in our case there was a 40% difference between the five star valuation and two other Reputable estate agents. They will sell your house quick, but you will be paying for the privilege
Just to clarify, As The director , David Gay has just threatened me with Legal Action , We had three Valuations on our property Five Star at £110,000 , and two other local estate agents at £160,000 and £165,000, I have the quotes still Mr Gay
Sounds like Mr Gay is having a bit of a meltdown.
a few points
"Family member" - fantasy
House was on the market 4.5 months
And we took it off the market
We have rejected offers 30% more than 5 stars valuation in the time it was up
Most of his "investigation" is fantasy, Mr Gay should be writing the next Harry Potter series not flipping houses
We've changed mortgages on a regular basis since this time, nobody has valued the house under £145k in the last 10 years
Lastly everyone reading this, don't take my word or any any of the sycophant reviews on here, just talk to anyone in Retford who has actually dealt with this company for a private sale and is not a property developer, buy to letter .