We really thought we would have difficulty selling our barn conversion due to market conditions but Ryan and his fabulous team secured a sale for us well within a month! We cannot recommend Finest more highly - Joan and Liz were wonderful throughout the whole process and smoothly guided us through to a successful completion.
We have used Finest Properties to sell our properties on multiple occasions and would not hesitate to recommend them highly. Their approach is professional, with friendly staff who provide helpful advice throughout the whole process. Their marketing really stands out with great photography, floor plans etc and they always make our properties look the best possible. They replied to our messages promptly, even when out of usual working hours. We will definitely come back to use you again.
No viewings in 16 weeks! This sparked my initial complaint which escalated through their ranks, where two lots of threatening behaviour were used towards me. I eventually ended up dealing with their Managing Director, Mark Small.
Sadly Mr Small, has an appalling attitude to complaints, so much so I had to refer him to The Property Ombudsman where I was awarded compensation. If only Mr Small had agreed to meet with me, all of this could have been resolved around a table where I could have proved that some of the facts he was using as defence were totally untrue. This would also have stopped him putting in writing to a third party, that there is “One agent refused to deal with him” – this is a complete lie and in fact constitutes Libel as it’s Defamation of Character.
It’s so sad as I would have been more than willing to use them in future, not only for my own investment properties, but also very happy to suggest that other family members and friends, many of whom are also investors, use this estate agent to act for them – because of the appalling attitude, they have lost themselves thousands of pounds worth of potential future business.
Finally to avoid any further disputes, everything I have written above can all be backed up with documented evidence.