Always welcome you with a smile and aim to help in any way they can...
Rented a 1 bed property in the town for me and my partner. This was fine.
All the paperwork went through etc..
The woman showing us around was fairly nice to, her name was Amy - Little did we know this would be the horrible person to "lose" payment receipts and completely insult both me and my partner on more than one occasion.
Mike Neville - the man himself is a nice fellow but the ESTATE AGENTS and the staff there are rude, lying, theiving people.
They claimed that the deposit was to be kept by them as the garden needed cleaning.. how a communial car park equals a garden i will never know.
The property itself well, nice at first sight, clean and tidy - with friendly neighbours.
Neighbours remained friendly throughout.
But the property upon moving in.. Floor tiles smashed, rotton bathroom tiles, leaky toilet and shower, the front door was broken, the cooker was Disgusting.. The pilot light on the boiler kept going out during the day and night - when in the shower or not - not fun! Then the bedroom and living room and upstairs room were all damp on the walls. I have had to get rid of my matress and sofa because of the damp caused from the propety.
Our deposit and a months rent in hand all got kept by Mike Neville's Estate Agents. This was after extra money was paid to Amy in person.
I want to make it perfectly clear that this isn't the first occassion that Mike Neville Estate Agents has "robbed" a tenant. They have helped to ruin peoples lives across the Rushden area for years. Although I cannot prove they have stolen etc they will continue to legitimately steal from their customers.
The team at Coley Thomson exceeded expectation and were extremely polite, professional, friendly and kept us abreast of our purchase at all stages.
From Brett, our sales negotiator, to Kevin Coley, big boss, and Lucy the office manager, I could not fault them. Great knowledge and experience.
I would not hesitate to recommend this company.
Excellent follow up service from Brett and staff at Coley Thomson. Kept me informed and chased up progress all the way through. Unlike most estate agents they continued to treat me as a valued customer and maintained contact after an agreed sale. I was very impressed with the service.
I really can't recommend these guys enough! Jess, Mark and the team sold my house within a few weeks and the level of service we got was amazing and they are still giving us an excellent service during the whole purchase and sale process. I wouldn't even think twice about using them the next time we sell our house. Diane the mortgage advisor was also amazing and will be using her again and again for any financial advice. They are worth more than 5 stars in my opinion
Debbie has been so helpful throughout our search and purchase. As first time buyers she has guided us through the process and supported us all the way. We love our soon to be home, the pictures really reflected the properties beautiful features. Thank you Debbie
Both branch manager Debbie and her assistant Jake were very professional and guided us through the whole process with there wealth of experience from start to finish.It was very assuring to know they were on hand at any time to advise us and answer our queries.
We would highly recommend Hearts.