Hi Vanessa, it's Roy here from yesterday. Can I first say what a professional you are and how approachable, friendly and easy to talk to you were yesterday and your company should be proud to have you working for them. My wife feels the same way.We would gladly rate your company 1st over all the other so called professional letting agents as they were not as customer friendly as your company. Well done Let It,keep up the good work Vanessa. Regards Roy and Wendy.
If I could have give 0 I would have done.
As a tenant I suggest that if you can just avoid dealing with them.
It takes ages to report a problem and being actioned. They don't respond, they don't care, they don't fix anything, they even don't listen you properly, or read your emails. Their capacity is understand 1 word per month.
They don't fix the main door handle (I've been waiting for it for a month), I had to wait 3 months to fix the window (I couldn't close and lock the window on the front size..) they even don't care about me when I'm asking about the tenancy term (I would like to make it longer - yes I like the house not this hassle).
So good luck!
The guys in the Rushden office were a joy to work with. They all had a passion for their job and literally bubbled with enthusiasm.
The sale was done and dusted in 90 minutes, from when Grace walked in with her lovely clients to when I received a fone call from Kelly with my first offer.
This surely must be a record for any Connells branch.
Well done Rushden for such professionalism and expertise.
2 Bridge Street,
Rude, unprofessional, pushy sales people! Do not let you view properties unless you commit to an appointment with their mortgage advisor! Ridiculous!
Please may I take this opportunity to say that, for many years I have been with Bill Wych & Co. It must be over 15 years. During that time as a landlord both for my mothers property jointly owned with my brother, and as a Landlord in my own right, I have found Bill Wych & Co very very efficient and pleasant to work with.
Awful estate agency. We viewed a property with them and decided to put our deposit down the next morning. They took our money for admin fees, and then proceeded to tell us that the property wasn't yet ours, and that we were actually in a selection process, allowing the landlord to choose between us and another potential occupant.
They encouraged us to give our notice for our current property, despite not knowing whether or not we would be able to move into this new property at all, which is completely unacceptable.
We handed our documentation in the next day, but were left waiting for the other potential occupant to complete theirs. It's now been over a week and we still haven't heard anything from Bill Wych & Co or had any update regarding the status of our application, so we have decided to pull out of the property.
It has now been over 24 hours since we decided to pull out of the property entirely, and we still haven't heard from Bill Wych & Co, and our calls have not been put through to the agent involved.
Taking money from people that are under the impression that the situation is different to the one you are presenting in reality is entirely unacceptable conduct from an estate agency, and we will absolutely not be using Bill Wych & Co again.
Great stuff. Sam S was really helpful with our purchase. Not pushy at all and pretty much left us to it.
Would recommend to anyone.
When renting a property from them they where great! the moment first months rent and deposit came out that was it. If you needed to contact them you couldn't. They would never reply ! When they did decide to reply they where rude even putting the phone down without a goodbye. We decided to move on to a new home with a different letting agency. Gave them the required amount of time and where happy for them to allow people to view the property. NOT HAPPY that without warning would let themselves into our home with random strangers wanting to view the property. Never once had the decency or respect to contact us. Then to top off our wonderful experience when we had found a new property with a different letting agency we had to pay THEM a £30 REFERENCE FEE PER PERSON EACH TIME we wanted another letting agency to do a reference check. When we questioned this they told us this is what they do although never heard of any other letting agency charging this. THEY WILL NOT TELL YOU THIS TO BEGIN WITH SO BEWARE
After viewing some houses to potentially purchase with the Rushden branch of Richard James Estate Agents we were very impressed with them, so when we were struggling to get our sale over the line with another agent we turned to Richard and his team. They did not disappoint, from beginning to end the whole team were very professional and supportive, which helped to reduce the stresses of selling. They were always accessible both for us and potential buyers unlike other local agents!!! Open until late and working 7 days a week, the level of commitment the Rushden team gave was outstanding. We are very thankful to them and we highly recommend them.
Mr & Mrs Taylor
Richard James estate agents, have been working hard to sell my property, my circumstances have changed and I have withdrawn the house from the market for the time being. I would be happy to use them again.
Really pleased with the help of the team on purchasing our new home. You made it a very easy and smooth process. Really professional and very welcoming. Thank you so very much!
I was a tenant with this agency. They did not provide any property repairs or maintenance. Then they also kept 95% of my deposit for "cleaning" the property after I left. I had already paid to have the property professionally cleaned prior to my departure. AVOID THIS AGENCY THEY WILL TRY TO CON YOU. Regards