26th Aug 2024 (17 days ago)
Dom was very friendly and helpful when putting my flat on the market, and it’s always reassuring when you can have a genuine conversation about matching interests with your estate agent!
Aden handled the organisation of the chain, who was also very genuine and set me up with their contact at a local removals company to see if they could fit me in with less than 3 weeks’ notice. Despite me losing my patience once at what eventually turned out to be a lack of communication elsewhere in the chain, Aden was still very friendly with me. I was hoping to apologise in person on completion day but he wasn’t working at the time – thank you Aden and sorry for blaming you on someone else’s mistake!
The only negative from Jacobs Steel during the entire process was that I missed a call and received an email asking me to get in contact regarding exchange and completion dates. I was sent an email an hour later by my seller’s estate agent saying that they agreed to the dates proposed, even though I hadn’t had a chance to contact Jacobs Steel and explain that we weren’t ready as we were waiting on third parties. Following this, I entered a bit of a panic and had to contact multiple people to explain the situation and apologise for bursting everyone’s bubble.
Other than that, I had a very pleasant experience with Jacobs Steel, who also sold me that flat 3.5 years ago!... Read more