“We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst.
The staff are inexperienced and lack full knowledge of the Lettings procedure and laws surrounding ASTs.
When we signed up for a property I mentioned that an admin fee of £360 was completely disproportionate to the work carried out for setting up a tenancy, considering most London agents charge up to £150. Unwilling to negotiate I was told to either pay or lose out on the property.
For the £360 we paid, we had to then correct Andrews 4 times as they consistently sent Contracts with simple errors and had not been astute enough to pick up on them.
We requested the property to be professionally cleaned on offer, and this was agreed but on the day we moved in, the house had clearly not been professionally cleaned.
Also on the day we moved in, we went to the property at the time allocated for our check in and no one showed up. I then had to call the office and ask what was going on. Our check in had not been put in the diary and the girl manning the office said it was an inconvenience as she would have to close the office to come to the house.
When we attempted to use the oven that had been "professionally cleaned", smoke came billowing out and it was unusable. When we mentioned this to the Landlord we had a staff member from Andrews come round the next day with some cleaning products and rubber gloves. It was safe to say that did not suffice and they ended up having to get someone round to properly professionally clean the oven.
Within a few days, we realised the house had a flea infestation despite being told the carpets had been professionally cleaned by the Landlord and we ended up spending close to £60 resolving the problem ourselves.
In my 11 years of renting, the check in and check out has been carried out by an independent clerk. Usually the tenant pays for one and the Landlord pays for the other. However, with Andrews we had a staff member do the 'check in' which no doubt was at no cost to the Landlord and in my opinion cannot be classed as independent. We are now having to pay for an independent clerk to do the check out.
Avoid these amateurs at all costs!
At the end of the day bad Agents attract bad Landlords.”
Con artist! They will charge you for a survey even if they k ow the chain is broken. Do not trust these crooks!
We are cash buyer and have purchased a flat listed by property centre. After agreeing to a price it was a very tedious proses to completing the sale, with poor communication between the estate agent the seller and the sellers solicitor. After 4 moths we have managed to get the sale completed, but we where further delayed in collect keys as the estate agent had forgot to pick them up from the previous owner. I would advice sellers to stay away.
Wow! Brilliant value for money, exceptional customer service, friendly and professional staff and felt looked after from day one right up until I moved. They did exactly what they said they were going to do, they kept me informed throughout and I couldn't have asked for anymore. I cannot recommend GPO highly enough.
Just purchased a property through Gloucester Property Online and I must say the service was exceptional! The whole way through they kept me informed of where we were at with the process, which when buying a property most agents lack - Thank you GPO x