Elliot Oliver came highly recommended from friends and I can see why. After 5 years dealing with a letting agency I was really unhappy with, I'm so glad I found EO. Phil and the whole team have been incredibly helpful, gracious and responsive. Thank you so much for all of your hard work.
71 days ago
It has been six months since my last dealing with Elliot Oliver but I still feel very angered by the way we were dealt with by this company to be fair and honest if we did have a problem during our time then it was dealt with professionally and quickly, it was not until we had given our notice that the attitude toward us changed.
My wife was several months pregnant and the agent turned up to conduct a viewing that was not confirmed whilst my wife was in the bath. On letting themselves in and discovering this you would think that they would make there apologies and leave but not so instead whilst my heavily pregnant wife was trying to dress herself they stood outside the bedroom and asked if it was ok to have a look inside.
We also had some major issues on our departure, despite having the house professionally cleaned and the oven professionally cleand we choose not to use the recommended agents of Elliot Oliver as we had found better pricing from professional outfits elsewhere. On the checkout date I attended the property myself only to be told to leave and come back in a couple of hours once the inventory process had been completed.
On my return extremely minor points were raised all of which could have been resolved during the checkout If I had been present during the process, a bit of dust here and a cobweb there was pointed out and a bill of over £100 was proposed as we hadn't used the preferred supplier, ther were various other small issues as a dent in the wall from a door handle which had been filled and painted blinds in rooms not removed that were left in situ for the next tenant but both were not to an apparent sufficient standard.
The whole process resulted in a series of emails and battles for common sense to prevail, whilst still having over £250 deducted from us a lot less than the original £900 demanded left a very bitter taste, please be your own judge but a very unpleasant experience for us.
1605 days ago