I would not hesitate to recommend Leanne and her team at Savills.
I received excellent and very personal service from beginning to end of my property purchase.
Leanne was always available and never left a call or email unanswered, even on her days off.
Nothing was too much trouble, she arranged several additional viewings pre-exchange and always found solutions to any issues that arose.
I felt that all aspects of the transaction were handled highly professionally and I valued her advice.
Despite the difficulties of Covid restrictions, my purchase completed on time and she even took the time to meet me at the property with keys - at a social distance of course!
Really fabulous service.
80 days ago
Their web site does not give normal e-mails and forces customers to use their fill-in form, which it seems is not read by thee staff. This system of e-mailing means the writer does not keep a copy in their normal mailbox. Most unprofessional. I tried to use their on line form to request a valuation, but got no response. I then had to telephone their office which is not easy for me during the daytime, as I am in meetings or traveling. I received a frosty and indifferent reception, but was assured that a valuation would be done. I then received a note saying that a booking had been made for the valuation, but it is now nearly two weeks later I have not heard anything from Savills. I assume they are not interested in business. Trying to initiate business with them has wasted two weeks of marketing time.
This company needs a major shake up. If you are buying or selling a property you expect an agent to be polite and responsive, and to attend promptly to the basic things that any new customer would expect.
2466 days ago