Over the last couple of years my wife and I have expanded our small property portfolio by three, 3 x Bedroom houses , all successfully let out by Oliver Martin, brilliant service! We now have four properties let via Davis Tate, looking for more if the right ones come along. Good News, Oliver has just re-let one of our properties after two viewings.
Oliver always has time to discuss the letting industry, giving advice and guidance wherever possible, as we grow our portfolio we will speak to Oliver at the first instance in all matters pertaining to the purchase and letting.
Very slow progress with sale (post offer). All enthusiasm to start off, then so non-proactive, I had to chase every day to get any progress with the sale. Paid little attention to my requests.
We recently sold our house through Paul Pieri and we were absolutely delighted with the service we received. Paul and the team went above and beyond, in order to make our sale was as smooth a transaction as possible. Truly outstanding!
With Paul Pieri, we received:
- excellent advice on listing our property
- a prompt listing, with top class marketing (the photos were fantastic)
- regular and in-depth analytics on views on Rightmove etc.
- regular comms, with us being kept up to date on all developments throughout the process
- great value as regards the fee that we paid
Overall, Paul Pieri gave us a very tailored and professional service.
We would also like to give a special mention to Lynette who looked after us extemely well
Paul was with us every step of the way on our journey. His open, honest approach and constant communication held everything together and we will be eternally grateful to him and his team in their professionalism in securing us our new home.
The staff at Thomas Merrifield were really helpful with the whole property buying process. I was a first time buyer and they made everything very easy and simple. Excellent customer service.
Our house was arranged for a part-Ex through TM but as far as I am concerned I should still be treated like a client with the same standards.
The whole ordeal with TM has been terrible.
They do not vet any of the viewers, most people who came round either had no funds to buy the house, not sold their current house or could not commit to the moving date being so far in advance.
More then one occasion the agents were so late to the house that we were more then half way showing the people round. When they did finally show up we had to book in private extra viewings or answer extra questions as TM were unable to answer questions on the house or commit to more viewings.
The icing on the cake was the final viewing. They were late as usual and we were halfway through showing the people round. We advised the non apologetic agent that we would walk up the road then come back and to call us on my mobile when ready (Had this situation with Green & Co and they called and waited for 2 minutes just fine)
20 mins later we heard nothing so we walked back to the house to find the agent gone and ALL doors to the house unlocked with the viewers waiting outside saying they were waiting as the agent left it all unlocked. We were relieved to find these people were not the type to take advantage of the situation or any passer by for that matter!
We called to complain to the Wantage branch and the manager was less then helpful if not rude. We were very calm on the phone and stated the facts in order but we were cut off by him saying 'its not getting us anywhere'.
No apology so we advised we would talk to our developer to remove them, to which he replied 'We'll see' then hung up!
I will never be using TM and will be advising friends and family the same.
If I could rate zero stars I would. I have recently had a terrible experience with Green and Co. Wantage and would seriously never wish to have anything to do with them again! As a buyer spending a significant amount of money on a property, I was treated appallingly! If it had not been for the fact that I absolutely love the property I have purchased through them, both Gemma and James would have put me off the sale along time ago. On several occasions I was on the receiving end of what I can only describe as bullying! Never before have I had to ask someone to stop being so rude to me over the phone (as I did with Gemma when she hung up on me!) Due to having to sell my property in order to purchase my next (standard chain scenario) I was telephoned for updates by these guys almost constantly who became really quite angry with me! The whole experience was dreadful. There is a lot more I could say about their unprofessionalism but the main point here is avoid dealing with these people if you don't want to be treated like dirt!